Customer manager's skills of visiting customers

building a job? A circle of contacts?

Every industry has its own circle, which is also called industry circle now. The more you know about your work circle, the more your manners will be recognized by people in the circle. In fact, it can be understood that if you talk to your customers about unprofessional or unprofessional things, you may soon be filtered out by your customers.

first of all, to understand your own work circle, you must first establish your own work circle, and more importantly, you should properly integrate into your post. By studying your major, you can chat with customers and colleagues about work topics or life topics and become friends with people in the industry and professionals. As long as you do these things with your goals, you will quickly establish contacts. For example, you and your friends or colleagues in the industry sometimes have the same communication circle. Can your information and his information be shared at the same time? Spark? Yes, so as to ensure the steady development of your circle.

after establishing a network of contacts at work, it is necessary to identify the target customer base. First, we should develop and accumulate customers, but also give customers grades. Isn't this grade? Order dishes by person? There is a difference in service, but it is more helpful to develop customer work by positioning customer groups, and to analyze which type of customers one should belong to more specifically. Before getting to know and contacting potential customers, try to collect more comprehensive information from the other party, and learn more through various channels and channels, and the more detailed the information, the better.

For example, the brief introduction of the client company, who is the decision-maker in the family, the decision-maker's personality, family situation, the competitors of the client company, what position the customer is engaged in in in this industry, whether the products or services currently used by the customer are competitors of their own company, whether they cooperate happily, and so on ..... You should know that the more you know about your customers, the greater your chances of success will be. Of course, it doesn't matter if you don't know that much. It's also a process of revision, improvement and accumulation. Some questions can be answered by chatting with this customer, and sometimes you have to visit on a formal occasion to succeed. In short, build your own various? A circle of contacts? And classify customers well will become their very valuable resources.

in addition, while understanding and establishing a network of people, we should also understand the advantages of the products we want to sell and what service methods we should adopt.

you should be very clear about the advantages of your products, what problems and needs you can solve for customers, and more importantly, you should know about the same type of products of your competitors, and understand each other's strengths and weaknesses. For example, listen to other colleagues' explanations and pay attention to combining customers' views and opinions to make customers think you are professional. For example, the knowledge of related products in finance and industry is well-articulated, which will certainly win the trust of customers. We should try our best to avoid ambiguous answers, which will give people the impression that we are deceiving our customers. When we explain to our customers, we should try our best to present facts and make sense, and the integrity of the unit and personal character are fully reflected in this process.

the key to successfully visiting customers

If you want to achieve the set goals in the process of talking about customers, you should pay attention to enthusiasm and smile when greeting customers. If you want others to treat you, you should treat others first. When we greet others, if we are indifferent, the other party must be indifferent, we are enthusiastic, and the other party's response must be enthusiastic. Our emotions will affect customers' attitudes and reactions.

when greeting each other, try to look at each other's eyes, which is also a respect for customers. A sincere smile will narrow the distance between you and your customers, and because a smile is the best communication language between people. No matter to strangers or former customers, introducing yourself will deepen customers' impression of you and strengthen customers' memory.

Pay attention to simplicity, clarity and confidence when introducing yourself. Simple introduction can make customers remember you in the shortest time and leave enough time and opportunities for the next work. Let customers have the best feeling for you in the shortest time and deepen their impression. Self-confidence not only affects the effect of the visit, but also infects customers, allowing you to control the pace of the visit, so that customers will remember you more.

for customers, both new products and old products are interested in products because of demand. Therefore, introducing products is a key step to determine whether this visit can make a favorable progress. When introducing products, we should be concise, compare the advantages and disadvantages of other products and compare the prices of the same type of products.

For customers, there may be a lot of information that they come into contact with every day. Only by using the simplest language can we make a good impression on customers. After all, the time left by customers is limited. When introducing products, we must try our best to involve customers.

Nowadays, the competition in all walks of life is very fierce, and the customer's selectivity is also very great. Only by comparing our products with similar products can we make customers remember our products in the shortest time. And the price is not the absolute key factor of the transaction, but the customer is often the most sensitive to the price, so when introducing the price, we should try our best to be clear and make a simple cost-effective evaluation.

if the first three steps are going smoothly, it can be said that the transaction is only a matter of time, and whether the transaction is completed or not will directly show the quality and efficiency of the sales and visits of employees. In this process, professional words and actions will increase your confidence, and at the same time increase the determination of customers to choose to buy, so that customers firmly believe that their choices are correct. For customers' concerns, we should answer them flexibly and quickly. At the same time, we should take the initiative to put forward the doubts and problems that customers may have, and explain them quickly, and focus on the benefits that customers will bring if they choose our products.