Taobao sells virtual products, and the buyer refunds that there is no express information. What should Taobao do?

First of all, there are many scammers in Taobao, so novices must be careful. They all have to look for novices to start. Second, when Want Want asks you to deliver the goods quickly, you must go to Taobao to see if he pays, and then ask him to deliver the goods according to his payment information. If there is any change, you must let him film your baby's Wangwang and tell you how to change it. All other figures are the same. ...