What's the number of 12345?

Government service convenience hotline

12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

202 1 1 6, the guidance issued by the general office of the State Council on further optimizing the local government service hotline,

202 1 June1day, Beijing 12345 minors protection hotline was officially opened, and Shanghai 12345 minors protection hotline was opened.

The service hotline 12345 is set up by local municipal governments in different ways, including telephone 12345 and network 12345.

12345 service hotline is generally used for

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative functions and powers;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

Note: The actual situation varies from place to place, and the local government documents shall prevail.

Central regulations

2065438+On May 23, 2008, the general offices of the General Office of the Central Committee of the CPC and the State Council issued the Guiding Opinions on Further Promoting the Convenience of Examination and Approval Services, which proposed to establish a "12345" unified platform for government consultation and complaint reporting. In the city divided into districts as a unit, in addition to emergency hotlines such as 1 10,19, network channels such as non-emergency government hotlines and online mailboxes of various departments will be brought into the unified management of 12345 unified government consultation complaint reporting platform, and established. [4]

202 1 1 6. The guidance issued by the General Office of the State Council on further optimizing the local government service hotline. The Opinions call for accelerating the merger of government service convenience hotlines except 1 10, 1 19, 120 and 122. Before the end of 20021,relevant departments in the State Council will set up and answer questions in various places. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more realistically, and create "full customer service" for government service.

Operating system

Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".

12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."

Before the end of 20021,the number of "1230 1 national unified tourist information service telephone" will be cancelled, and all kinds of tourist complaints will no longer be accepted and forwarded through this channel, and the tourist complaint telephone will be answered by "12345 government service convenience hotline" in all localities.