The banking system could not find the existing SMS contact.

If the bank card can't find the account information, the following situations are likely to happen:

1. When inquiring, the account information provided by the customer is incorrect, and the card number does not match the cardholder's name. As a result, the system can't find it naturally. Advise the customer to check the information and provide the correct information again.

2. The status of the bank account to be queried is abnormal, which may have been cancelled or expired, or be in the state of reporting loss. Many softwares will prompt for authorization when they are used for the first time, one of which is to read the telephone address book; If you agree to this clause, then the contents of the address book will be obtained. Banks can find other contacts of cardholders by: 1. Emergency contact person filled in when handling the card; 2. The bank helps to find other contacts of the cardholder through the public security organ. Because if you download the online merchant bank APP, you will definitely read the address book in your mobile phone, so it will be stored in their related systems.