12345 is the citizen hotline useful?

12345 (also known as citizen hotline and mayor hotline) refers to the hotline or public service platform set up by local municipal people's governments, which mainly accepts policy consultation, people's livelihood help, complaints and reports, opinions and suggestions, etc. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

The citizens' hotline 12345 and the alarm platform of the public security command center 1 10 have realized interconnection and one-click transfer, ensuring that all kinds of problems reflected by the citizens can be accepted and handled in time. The public hotline implements a 24-hour service mechanism throughout the year. The operator will inquire through the platform knowledge base and answer the public online. For more difficult and important issues, they will be forwarded to relevant functional departments for follow-up through the platform.