What should I do if my bank card is swallowed by an ATM machine?

1. If there is a bank card office next to the ATM, you can immediately go to the office and find the lobby manager to report the situation. If there is no bank outlet nearby, you can call the bank telephone service hotline to ask about the relevant solutions.

Our bank card has not been swallowed for a long time. We just need to wait quietly for a few minutes, and then we will automatically pop up a window to enter the password and get the card back. Then we just need to enter the password to get the card back.

3. Generally, after the bank card is swallowed, the teller will print and spit out a card swallowing form, and the cardholder will retrieve the bank card with this card swallowing form and his ID card.

If you find that your bank card has been swallowed, you need to contact the bank staff as soon as possible and the staff will help you solve it.

Reasons for the bank card being swallowed:

ATM machine failure

If the business is handled on an ATM machine, the ATM machine will suddenly have a system maintenance failure or power failure, and the bank card will be swallowed, but this rarely happens.

There is something wrong with the bank card

Bank cards with abnormal card status, such as account cancellation, loss reporting or inactivity, will be swallowed by ATM after being inserted into ATM and recognized by the system.

Improper operation of the cardholder

When the ATM machine operates to handle business, due to operational errors, such as failing to take the card over time or forcibly inserting the card, the ATM will swallow the card.

1, ATM card swallowing self-service

Please don't leave the self-service equipment after your bank card is swallowed due to improper operation. If the machine is prompted to enter the password to get the card, enter the correct password within 90 seconds, and the swallowed bank card will be spit out.

2. How to collect devouring cards

I need to take my ID card to the counter of the branch where the swallowed self-service equipment belongs.

After the bank card is swallowed, it can also be collected on its behalf. The agent holds his ID card and the ID card of the bank card holder, and goes to the counter of the branch where the swallowed self-service equipment belongs.

3. How long will it take to get the swallowed card back?

Bank staff will enter the ATM operation room almost every day to add money and maintain the machine. After the bank card is swallowed, the bank staff will take the swallowed bank card back to the counter for collection after 1 working day.

4. Retention period of devouring card

Swallowed cards can be stored at bank outlets for up to 35 days, so you need to collect the swallowed cards at the counter of the outlets where the swallowed self-service equipment belongs within 35 days. After the deadline, the bank staff will void the corner of the swallowing card, and you can only go to the bank where the bank card belongs to go through the formalities of reporting the loss and replacing the card.