What should I do if Telecom’s mobile phone charges arbitrary charges?

Dear telecommunications users, hello!

Based on your description, it is recommended that you go to the local telecommunications business office to check the phone bill list to see what the charges are. There are generally two situations in this situation. One is that your mobile phone has SP service. , there will be inexplicable charges during use. The other is that you use some charged items without knowing it while surfing the Internet. Some websites will also charge randomly. You first ask China Telecom to close all charging services for you. This is an old problem. The three major operators all provide this service, and they all benefit from it, so they all know the charges well. If it still occurs after turning it off, go to the store where you bought the phone and provide the bill list and ask them to remove the SP. It should be fine. Hope it helps.

If the above information does not solve your problem, you can also log in to the Telecom online business hall (/551/index.html) and ask for help from online customer service or call 10000. Thank you for paying attention to Telecom and I wish you a happy life.