Consumers were not informed during dental preparations

Does the questioner want to ask "the reason why consumers were not informed when preparing for dental activities"? Negligence and omissions, communication problems.

1. Negligence and omissions: Dental medical staff neglected and omitted to inform consumers of activity information during their busy work, resulting in consumers not being informed of relevant activities in a timely manner.

2. Communication problems: Due to problems with communication channels, emails and text messages were not delivered and were misclassified as spam, resulting in consumers not receiving relevant event notifications.