China Mobile Internship Experience

China Mobile Internship Experience 5 Articles

Summary is a comprehensive and systematic summary of the achievements, existing problems, experiences and lessons gained in a period of time, which can make us think, so we should prepare a summary well. So what should be included in the summary? The following are five internship experiences of my job-hopping to China Mobile, which are welcome for your reference and I hope to help you.

China Mobile's internship experience 1 First of all, I have a deeper understanding of the business process of the business hall. Theory comes from practice, and practice can better test theory. It's easier said than done. In the process of theoretical study, we always disagree. When I went on stage to operate, I found that I was either lost in the East or lost in the West. It is conceivable that in the future practical work, we must be down-to-earth, guard against arrogance and rashness, and always maintain a modest and prudent attitude. In addition, after being familiar with the process, I found that some processes are too complicated. This leads to the contradiction between short-term customer demand service and relatively long-term operation.

Second, have a deeper understanding of the staff in the business hall. We know that the corporate culture of China Mobile is "virtuous, caring and striving for perfection", which requires our employees to be not only professional experts, but also caring, enthusiastic and persistent high-quality employees. In practical work, I have witnessed all this truly, and deeply realized that strengthening my moral cultivation is the basic requirement for every employee of China Mobile.

Third, have a deeper understanding of customers who need services. Through continuous contact and communication with visiting customers, I found that there are three main types of visiting customers:

1. The customer really didn't understand the relevant business, expressed satisfaction after consulting and then left.

2. The customer doesn't understand the relevant business at all, and he still doesn't understand it after repeated explanations, and he is reluctant to leave.

3. The customer has a little knowledge of related business, and because he feels too much about the consumption expenses and is slightly unbalanced, he is reluctant to leave even if he explains clearly. For these types of customers, in order to improve the efficiency of handling business and customer satisfaction, I think some measures can be taken appropriately. For example, the latter two types of customers, after completing related business, can directly consult the manager on duty for reception.

Generally speaking, the effect of this internship is very remarkable. It is a bridge for me to truly enter China Mobile, which makes it easier for me to understand the company culture and integrate into the company collective. I believe my future work will be more handy.

China Mobile Internship Experience 2 Under the unified deployment of the college, I completed my summer management internship in Jilin Branch of China Mobile Group in 25 days this summer.

China Mobile Communications Group Company Jilin Mobile Communications Company operated independently on August 20th, 2008 12 in accordance with the reform spirit requirements of the State Council chr(39) document on separation of government and enterprise, separation of posts and telecommunications, and telecom reorganization. It is a wholly-owned subsidiary of China Mobile Communications Group, with 8 local branches, 3 directly affiliated units and 40 county (city) sales offices.

While keeping up with the international advanced technology and striving to provide a variety of business applications, the company has always adhered to the heartfelt chr(39) communication concept and pursued customer satisfaction service. At present, there are more than 2 million customers in the province, and a comprehensive communication network with wide coverage, high communication quality, rich services and first-class services has been built in the province, with a network capacity of 3.98 million. GSM mobile communication network has opened international roaming service with more than 140 mobile communication operators in more than 70 countries on five continents. At present, we are vigorously developing GPRS technology, mobile data and multimedia services, and actively promoting the evolution of the network to the third generation mobile communication.

In order to know the actual operation mode of the communication company, be familiar with the operation mode of the communication company, test what I have learned in practical work, clarify the positioning of my own enterprise, and prepare for the internship for next year's employment, I was arranged to practice in the secretarial section of the comprehensive office through contact with the human resources department of Jilin Mobile Company and two rounds of interviews between the human resources department and the comprehensive office. My department is mainly responsible for: arranging the schedule of company leaders and assisting them to complete the formulation and drafting of company strategy and development plan.

In Jilin Mobile, I visited Qingdao Haier Group with relevant leaders. During the visit, I enriched my experience, improved my ability, and got a new understanding of corporate culture and core competitiveness. Through the analysis and research on whether to introduce CRM management system, I have a deep understanding of CRM management system; Participated in the feasibility demonstration and research and development of Jilin Mobile's key customer SMS system, which enabled me to apply what I have learned and improve my comprehensive ability; In Jilin Mobile, I got a comprehensive understanding of the history of mobile data services, and actively paid attention to its development direction and future, which gave me a comprehensive concept and profound understanding.

During my internship, I paid attention to communication with leaders and colleagues, cultivated team spirit and enhanced the sense of collective honor.

I believe that the 25-day internship will become a note of youthful excitement in the colorful movement of my life!

China Mobile Internship Experience III

In the summer vacation of 20 __ _, I had the honor to practice in a branch of China Mobile. I was arranged to practice in the channel management center of the marketing department. When I was an intern, I was a sales representative of a mobile company, mainly selling mobile cards. After nearly a month's internship in mobile, I have a deeper understanding of the corporate culture of mobile companies and accumulated some social experience. After careful teaching by the manager, I am basically familiar with the task and importance of channel management. The following are some of my internship experiences.

First of all, sales representatives should provide friendly and polite service to customers, which is the best way to make customers buy products again, and it can increase the word-of-mouth effect. Because the value of customers is not based on one-time purchase, giving customers great value means turning customers into valuable regulars. Giving customers small value means giving customers to others. Usually, customers will choose to spend more money to buy high-quality services, especially now the market competition is so fierce that we should improve the service quality to enhance our competitiveness. In view of this, we provide warm and thoughtful service to every customer who comes to the mobile business hall, regardless of whether he wants to buy products this time. Even if he doesn't buy it this time, he may buy it next time. This is to develop potential customers.

Second: pay attention to organization. It is normal for young people to be impatient when they first come to work, but it is best not to be eager for quick success. Being eager to show yourself may put yourself at a disadvantage. We should do things with a down-to-earth attitude, and an open-minded attitude can often be recognized by others. In fact, I found that seniors are worth learning, that is, they are very organized and will solve problems step by step, instead of making mistakes in a panic. This internship in China Mobile Co., Ltd. brought me not only a social experience, but also a fortune in my life. What's more, I made some good friends during my internship, and they gave me a lot of help. As the saying goes, what you get on paper is always shallow. It is not profound to study without applying theory to practice.

Third: treat people sincerely. The job of a mobile sales representative is to deal with people and people from all walks of life every day. The more we know about customers' ideas, interests and opinions, the better we can do our work and provide customers with the products and services they want and will buy. When I first arrived at the company, I met all new faces. Because I don't know them well, I dare not talk to them too much, and I don't know much about my work, so I begin to feel uncomfortable. Later, I gradually found that as long as I treat people sincerely and consult my colleagues humbly, they are also happy to associate with me and teach me some knowledge. From this, I deeply feel the importance of sincerity. In the company, I should not only learn how to do things, but also learn how to be a person. It is very important to correctly handle the relationship between colleagues, which will affect whether you can carry out your work. Narcissism doesn't mean you have personality, and it's hard to integrate into a large group if you are too lofty.

In a word, I learned a lot by participating in this practical activity for college students. Although I am sometimes busy and a little hard, I feel very happy. Nowadays, college education is based on theory, so it is beneficial for me to have the opportunity to enter a big company like China Mobile to practice. I believe this internship will be helpful to my future work. Thanks to all the people who helped me during this period!

China Mobile Internship Experience 4

Dear leaders and colleagues,

Hello!

I am Li Ruinan, a new employee of Hohhot Mobile on July. Before I graduated from college, after careful preparation and planning, I submitted my resume to Inner Mongolia Mobile Company. I don't know what kind of world this resume will take me into and what kind of road I will take, but my self-confidence is very strong on my face, with such confusion, anxiety and curiosity. After fierce competition, I was admitted. There have been many job choices, but fate has brought me closer to you, and Inner Mongolia has brought me closer to you, which has filled me with yearning and longing.

After just two weeks of new employee training, I learned what is excellent, what is dedication and what is excellent mobile employee. In the past two weeks, from the internet to the market, from human resources to finance, so many excellent supervisors have skillfully talked about their experiences in their work. When it comes to the company, when it comes to work, their eyes are shining with confidence; When it comes to the future and us, their words are full of care. After eight years of construction and development, Inner Mongolia Mobile has built a comprehensive communication network with wide coverage, high communication quality, rich business varieties and leading service level since its establishment on September 6, 1999. As of _ _? In, the total capacity of switches reached 654.38+0.5 million, the number of base stations exceeded 6000, and the total number of customers exceeded 654.38+0 million, and roaming services were opened with 440 operating companies in 654.38+0.85 countries and regions. With 244 operators in 120 countries and regions, gprs international and roaming services in Taiwan, Hong Kong and Macao were launched. International and Taiwan, Hong Kong and Macao short messages reached 27 1 operators in 206 countries and regions, and MMS reached 5 1 operators in 42 countries and regions. At the same time, a perfect network and business support system has been established, and the informatization construction and application of industries and enterprises have been continuously promoted, which has played an important role in promoting the economic construction and informatization construction of the autonomous region. With such a legendary development speed, how can I not admire this college student who has just stepped out of school and entered the society? Eight years, just eight years, from the coverage of the network, to a sound organization and good social reputation, all this attracted me like a magnet.

/kloc-on Monday, July, 0/6, I came to Hohhot branch to start my internship. Before the internship, General Manager Huang specially organized a meeting for new employees. At the meeting, he introduced the general situation of the company and encouraged us to get familiar with the company's business as soon as possible and give full play to our potential. After the meeting, I went to the marketing department for internship through the allocation of human resources department. With a little awe and a little panic, I stepped into the office area of the market. As a newly graduated college student, I know very well that our common fault is that our eyes are high and our eyes are low. Therefore, under the condition that my hands-on ability is still weak, I prefer to learn from the most basic things, such as sending faxes and answering phones. July 16, the first day of internship, I spent all my time on the steps from seat to copier, from copier to seat. But my heart is calm. Although I have been sweating all the time, I am afraid of delaying the work of the masters.

/kloc-July, 0/7, that is, from the second day of internship to mid-September, I transferred to Zhongshan Road Business Hall under Xincheng Marketing Center for internship, because this is our most basic business hall with the most comprehensive business and customers, and I can quickly grasp the most comprehensive market business and the implementation of the company's marketing policies by practicing here. The main business of the business hall can be divided into nine categories, namely, account cancellation, account opening, transfer, account dismantling, tariff change, password modification, one card with double numbers, international roaming and card replacement; Daily work also includes receiving important customers and implementing the company's new marketing policy. During the internship in the business hall, one of the deepest feelings is the execution problem and the other is the psychological problem of the salesperson. If these two problems are solved at the grassroots level, it will be "smooth".

1 1 From the end of September to March, I went back to the marketing department for internship. In the business hall, I mainly learned how to use the boss system and implement the new policy. It should be said that I have the most practical opportunities in Zhongshan Road Business Hall, and I have been internship in Xincheng Marketing Center for more than three months, learning the implementation and feedback of various marketing policies, so I am very familiar with the business after returning to the market. After more than half a year's internship in the marketing department, I have been concerned and valued by countless experts.

First, master Li Gaimei. She is serious, forward-looking and patient in guiding my internship. I learned a lot about publicity from her.

Followed by Wu and Wu Jiandong. They all encouraged me to be bold and not afraid of making mistakes. Wang Baozhi, in particular, taught me a lot of new business knowledge.

Finally, Master Yang Xu and Liu. Because their marketing planning and business analysis have been very busy, my masters have to work overtime every day, and they are serious and responsible, which is a bit of a workaholic. During my internship, Mr. Yang Xu often makes up lessons for me when he is free, and gives me a systematic explanation of common problems and solutions in marketing and business analysis, and so on. I studied hard, too. This is how I study and consult bit by bit and make progress step by step. With a positive attitude, I studied hard and conscientiously, and combined theory with practice to exercise my practical ability.

1 1 From the beginning of March to the end of April, I worked as an intern in the finance department in order to fully understand and master the company's financial situation. During my internship in the finance department, I got the care and encouragement from many teachers, and also combined the financial theory and practice I studied at school before. No matter what I do, I must strictly abide by sox and financial laws and regulations, and be rigorous and realistic. However, I also have some suggestions. While strictly abiding by financial rules and regulations, the finance department should consider the best interests of the company, such as reasonably controlling costs, signing contracts skillfully, paying salaries and evading various policies.

1 1 Since May of 1, I have officially worked in the Network Optimization Center of the Network Department. I have been engaged in network optimization work before I find my own preferences, and technology is what I really like. With the coming of 3g and 4g era, network quality will be the core of mobile companies' competition in the future market. Without a good network, nothing will happen. The network department has three centers: network optimization, operation and maintenance, and engineering construction. Under the arrangement of Director Wang Xiaoxia of the Network Optimization Center, Master Tang Wei and I are mainly responsible for daily optimization testing, frequency planning of the whole network, special optimization of network optimization, emergency support for large-scale conference activities, network site selection and design review, and post-station testing and acceptance.

After completing these tasks, I summed up some profound experiences:

The first point: sincerity

You can disguise your face and your heart, but you should never ignore the power of sincerity.

The second point: communication

In order to learn as much as possible in the short internship, it is necessary to communicate with the master and deepen mutual understanding.

The third point: passion and patience

Passion and patience, like fire and ice, seem completely different, but they can collide with the most beautiful sparks.

The fourth point: serious and responsible and basic professional quality.

Conscientious and responsible is the basic quality necessary to do everything well, and the basic professional quality is the premise.

Fifth point: "Take the initiative"

When you have a choice, the initiative is in your own hands.

In short, during my internship, I learned a lot of skills other than professional skills. The first is the professionalism and dynamic working atmosphere of mobile people. Entering such a group, your heart will be involuntarily young, your footsteps will be involuntarily followed by everyone, and your work attitude will become hard and serious, more serious and harder. Perhaps, this is a kind of collective cohesion, which is a "special culture" written by an enterprise outside words!

I have learned a lot from my short-term internship, but I also have some immature words to say. To tell the truth:

First, in terms of personnel stability, we should do a good job in interviews, try our best to meet the expectations of suitable personnel, and finally communicate with personnel after the inspection.

Second, departmental coordination needs the coordination and follow-up of the top leaders. It is difficult to get the results in time if we only negotiate between peers, and it is always delayed, which affects the progress of the work.

Third, in terms of communication, it may not be a common problem. For example, the network department and the marketing department should be very close departments. In terms of communication, it is best to arrange a fixed inter-departmental communication time every week or every two weeks. The department manager may not be present, but it is necessary to arrange personnel communication.

Fourthly, the enthusiasm of employees is a new problem after the expansion of the company. Because the company is big, the individual's contribution is very small, and the individual's enthusiasm is correspondingly reduced. Here, we need to show the company's attention to employees through details such as company culture and humanistic care, reflect employees' contribution and value to the company, and find employees' sense of self-identity.

Fifth, in terms of working methods, the effect is still good, but professional subdivision may also cause employees to be bored and not have much fresh blood. It can reduce the quantity, beautify and improve the gold content from small links, improve the satisfaction through making fine products, and emphasize the innovation of employees.

Six, reasonable planning, and gradually turn to "retreat". Plan the work priorities in different periods, coordinate the "pragmatic" work in one step as far as possible, improve efficiency and quality, gradually pay attention to analysis and thinking, show the value creation, and truly play the role of the company's "smart brain".

Of course, the above only represents my personal thoughts, and it is a frog in the well. If you offend, it is purely unintentional. Please forgive me.

Since I became attached to Hohhot Mobile, I have been "paying attention" to myself and want to know what I can do for the company. I dare not be proud or talk nonsense. I can only say that in the days to come, I will try my best to work with 200% enthusiasm. I hope the company can know people and be good at their duties. At the same time, I also hope that I can start from the starting point, move forward step by step, and work wholeheartedly to become a qualified, excellent and excellent mobile person!

China Mobile Internship Experience 5

1. Overview of internship

1. 1 internship purpose

By participating in a series of business etiquette knowledge training and campus sales plans of mobile companies, I have a full understanding of various mobile services and reserve talents for campus sales plans.

1.2 Practice time and content

August 20th __ 1 1-2 1

Participate in the campus summer internship program of China Mobile Xiangtan Branch. In the early stage, students will be trained in mobile business knowledge and etiquette, and later they will be assigned to Xiangtan local business hall or follow the regional manager for internship activities according to their own choices.

1.3 Practice effect and evaluation

Generally speaking, this internship has achieved the expected purpose. Through active study, we have gained a lot of useful knowledge that our school can't learn. Of course, there are also many problems in the internship process. After summing up and examining, they have greatly improved and improved themselves. This internship gave me a general understanding of mobile business knowledge and the workflow of the business hall, and also improved my overall understanding and rational thinking ability.

2. Internship experience

Mobile summer internship dug up three barrels of gold

Responsibility determines a person's attitude towards things. Only responsible people can do their best in their work and go all out to complete the task. For a responsible person, he will make every effort to complete and realize his own development, while for an irresponsible person, he will muddle along, take it one day at a time, and finally destroy his fate in his own hands. As a saying in the football world says, "Attitude is everything" is applied to this intern: responsibility determines attitude, and attitude determines everything.

Learning to think is a very important quality of an efficient person. Thinking needs to get out of simple knowledge memory and cultivate our new abilities of being good at association, daring to judge and daring to create. When we do something, we should think before, during and after doing it. Thinking before doing is a process of choosing behavior mode according to others' experience, and it is necessary to choose the most suitable and beneficial one from many schemes. Thinking about the exam in the process of doing it is to choose the methods and ways to further handle the affairs in time according to the specific situation; Thinking after doing is a process of summing up. Only by learning to sum up can you be handy when you encounter the same or similar situation in the future.

In this society that emphasizes teamwork more and more, no one can do a good job easily alone. A team is a small group of people who have complementary skills and support each other for a common goal. For a team, the most basic thing is to have a clear goal, that is, like-minded. It is very important to learn to integrate various advantages and give full play to the potential of everyone in the team. How to act as the screw of the machine is very important. Cohesing the centripetal force of all members through groups,1+1> 2 established. Of course, in the team, we should pay more attention to respect and trust, encourage and support personal development, so as to truly build an efficient team.

3. postscript

Although the time of mobile summer internship is not very long, it is indeed a very valuable asset and an unforgettable and beneficial experience during my college years. I believe that he can still be beneficial to me in my later life.