12345 how to reply to a complaint that a sanitation worker accidentally threw something away?

1, thank you very much for your trust and support in our work. We have reflected what you have reflected to the relevant departments, and they are solving and handling it. I hope you can keep the phone open, and we will communicate with you in time after solving it, hoping to solve the problem you have solved.

Thank you for your support to our company and your feedback. We will solve this problem in time and give you a satisfactory answer.