How to solve the problem of bank card stop payment

1. Contact bank customer service. When it is found that the bank card has been stopped, the cardholder needs to contact the bank customer service at the first time. Customer service will verify the identity of the cardholder and ensure the security of the account. When contacting customer service, you need to provide information such as name, ID number and bank card number, so that customer service can verify their identity.

2. Verify the problem customer service will verify the reason why the account is frozen to the cardholder. Cardholders need to carefully recall their recent transactions and see if there is anything unusual or suspicious. If yes, you need to explain the situation to customer service and provide relevant evidence and materials. If the account is stopped due to misjudgment of the banking system or other reasons, the customer service will assist the cardholder to solve the problem.

3. After verifying the problem, if the cardholder's account is normal, the customer service will assist the cardholder to cancel the payment stop. The cancellation of stop payment usually requires the cardholder to provide authentication information, such as password and SMS verification code. After successfully verifying the identity, the bank will immediately cancel the payment stop and the cardholder can use the bank card normally.