Chengde Provident Fund Management Center Tel

Enquiry telephone number of housing provident fund: 12329.

Notice of Ministry of Housing and Urban-Rural Development on Opening Short Message Service of Housing Provident Fund 12329 stipulates that the short message service of housing provident fund should be further enriched, the management and service of housing provident fund should be improved, the information interaction between housing provident fund management and paid employees should be broadened, the transparency of work should be increased, social supervision should be strengthened, and the legitimate rights and interests of paid employees should be safeguarded. It is decided to open the short message service of housing provident fund nationwide 12329.

First, define the scope of application. 12329 SMS is a non-emergency public service SMS for the public by the Ministry of Housing and Urban-Rural Development. Specially used for housing provident fund work and services, no information fee shall be charged to the public, and no business activities shall be engaged in by using this short message.

Second, standardize the service content. 12329 SMS mainly includes public information service and personalized service. Public information services include housing provident fund policy publicity and business announcements. Personalized services include account change notice, business progress and results, etc. All localities can gradually open related services according to the actual situation.

Third, make overall plans at the provincial level. The housing and urban-rural construction departments of all provinces and autonomous regions should co-ordinate the construction of the provincial 12329 SMS platform, independently choose the self-built or service outsourcing mode according to the actual situation, and encourage the use of service outsourcing. Urban housing provident fund management center should do a good job of docking with provincial 12329 SMS platform. The provident fund center that has opened SMS service should incorporate SMS service into the provincial 12329 SMS platform.

Fourth, promote comprehensive services. Each provident fund center will co-ordinate the construction of 12329 hotline and SMS platform to realize resource sharing; Create conditions to open and improve the housing provident fund website, mobile phone application software (APP), Weibo, WeChat and other services, and innovate the housing provident fund service model. Conditional provinces and regions to establish a unified comprehensive information service platform.

Verb (abbreviation for verb) guarantees construction and operation. The housing and urban-rural construction departments of all provinces and autonomous regions shall co-ordinate the implementation of the funds needed for the construction and operation of the 12329 SMS platform, adopt the mode of centralized construction of the platform at the provincial level and the relevant expenses shall be borne by the cities, and incorporate the construction and operation expenses of the 12329 SMS platform into the special funds of each provident fund center.