Model essay on communication business compliance commitment letter

Fan Communication Business Compliance Commitment Letter

In order to effectively cooperate with China Telecom to strengthen the standardized management of voice services, safeguard national security and social stability, and safeguard social public interests and citizens' legitimate rights and interests, I/we promise to abide by the following provisions in accordance with the requirements of national laws and regulations on information security management:

I. My/our voice service uses include:

2. I/we promise to abide by relevant national laws, administrative regulations and management rules, and promise not to engage in illegal activities such as fraud, harassment, pornography, terror, endangering national security and social stability.

3. If my/our phone number is reported by the Ministry of Industry and Information Technology, 1232 1, and the call frequency is abnormal, China Telecom has the right to intercept business calls involving this phone number or even close communication services without informing me/us.

4. Under the following circumstances, China Telecom has the right to terminate the business relationship with the telephone number involved without notifying me/us:

(a) where the number is found to have been fraudulently used or forged, illegally used or notified by the public security organ, etc. ;

(2) The circumstances listed in Article 3 occur three times.

5. China Telecom will not bear any liability for breach of contract for the above-mentioned telephone interception, telephone shutdown or termination of business relationship, and all responsibilities and consequences will be borne by me/us. I/we promise that I/we will bear all social complaints and illegal responsibilities caused by my/our improper use of communication services.

Other explanations of intransitive verbs:

7. This letter of commitment shall come into effect after being signed/sealed by me, and shall be kept by China Telecom.

I hereby promise.

Personal user

Name:

Resident identity card number:

Telephone numbers involved:

Date:

Unit user

Full name of unit:

Name of legal representative or authorized client:

Unit address:

Telephone numbers involved:

Contact name:

Contact telephone number:

Legal representative or authorized client (signature):

Official seal of the unit:

Date:

Fan Communication Business Compliance Commitment Letter

Carry out Theory of Three Represents and practice the advanced nature of the Party. _ _ _ _ _ _ The communication industry actively promotes the service level and quality of the industry, and strives to be the vanguard of service promotion in the same industry in China. In order to achieve this goal, _ _ _ _ _ communication industry jointly advocates the industry fashion of honest service and law-abiding operation of communication enterprises, establishes a long-term supervision mechanism of enterprise self-discipline and social supervision, and protects consumers' rights and interests. On the basis of carrying out the spirit of _ _ _ _ _ _ _ _

First, abide by the law and fulfill the price commitment.

1, strictly implement national laws and regulations at all levels, and abide by the law. Strictly implement the national tariff standards and the "Regulations on Clearly Marking the Price of Telecommunication Services", fulfill the tariff commitments, and do not make false propaganda.

2. Follow the government-guided price principle, strictly implement the billing system scheme of the Ministry of Information Industry, improve the billing system and fulfill the promise to consumers on the basis of adapting to the development law of the industry and the needs of consumers. According to the current national tariff policy, the introduction of new tariffs must be reported to the regulatory authorities for filing or approval, and the corresponding procedures must be fulfilled.

3, without the consent of the administrative department, do not arbitrarily change the charging method and charging standard. Focus on rectifying price discrimination, price fraud, overcharging, arbitrary charges and other acts that infringe on the legitimate rights and interests of consumers.

4, improve the communication value-added services information fee, voice fee accounting principles, the implementation of information fee, voice fee accounting feedback.

2. Let consumers clearly understand consumption

1. When users apply for business, provide business descriptions to users. Business promotional materials are aimed at the whole business process, easy to understand, true and accurate. The terms of the standard contract clearly stipulate the rights and obligations of both operators and users, so as to be fair, reasonable, accurate, comprehensive and simple.

2. When a business is terminated or the user suspends the service, the relevant users shall be notified in advance according to the date agreed in the service convention, and the aftermath of the users shall be properly handled.

3. Provide telephone charge information to the contracted users by email or SMS, and ensure the effective transmission of telephone charge information; Prepaid users can make real-time inquiries through the self-service fee checking platform; Express the charging methods and tariff standards to increase the transparency of consumption.

4. Define the opening and cancellation methods of value-added services and confirm the business customization of value-added service users; Users should be informed of the charges of value-added services through SMS and other means.

5, strengthen the standardized management of information providers (SP), strict inspection and punishment, safeguard the rights and interests of consumers. Users can report by SMS, telephone, etc. Assist telecom operators to manage SP.

6. When conducting business on a trial basis, after the trial period, the user shall not open the business and charge fees without applying for or explicitly confirming the order.

3. Comprehensively improve service channels

1. Provide customers with various service channels such as business halls, service hotlines, websites and other self-service terminals, and arrange distribution and service hours reasonably to facilitate customers to handle and inquire about various businesses.

2. Users can consult and complain about the fraud of telephone and communication value-added services through service channels, and communication service personnel must deal with it seriously and reply in time to solve practical problems for customers and put forward preventive measures.

Four. Strengthen internal management and continuously improve service quality.

1. In line with the service concept of "customer-centered", strengthen the implementation of norms such as "On-the-job Training System for Service Personnel" and "Service Specification for Front Desk Personnel", further improve the service quality supervision mechanism, and cooperate with professional training and related examination systems to continuously improve the service level of service personnel and provide quality services to customers.

2, to carry out self-examination and self-correction, found that the problem timely rectification, properly handle user complaints or complaints; Pay attention to the opinions of the masses, actively improve on the basis of existing service norms, and improve the channels of supervision and complaints.

The contracted enterprises will strictly abide by this commitment and actively cooperate with the verification work of the regulatory authorities and consumers; Please postal departments and banking associations actively cooperate with this work and support the improvement of the overall service level of the _ _ _ _ _ communication industry.

Signature (seal) of the person in charge of safety:

date month year