How can customers reply to text messages when they complain about their bad attitude?

Since the customer complains about your bad attitude, it must be that you hurt her with something, or that she is very unhappy. At this time, you must explain to her very humbly and kindly. Well, explain to him clearly and be kind, because customers may be impatient sometimes when they encounter problems, and some even say unreasonable people. However, we are people who serve customers. In any case, we should face him with a peaceful mind and appease him. This is our job. Even if you are wronged, you should keep it in your heart, but you just can't show it. Treating customers should be the feeling of customer first. When you face him warmly, people's hearts are full of meat. I'm sure he will put down his posture and slow down his mood. Then, as long as you are gentle, I believe he will be calm.