Shopping center member service manual

Shopping center member service manual

First, the scorecard.

Conditions for handling the integral card:

When shopping in the mall that day, you can apply for a loyalty card with a sales receipt.

, scorecard application process:

Bring shopping receipts and valid certificates to the service desk of the building, fill in the membership information form, and get the membership service manual and loyalty card.

Overall accounting standards:

Yuan equals points. If some activities have special points, the announcement of the day shall prevail.

, how to use and upgrade the scorecard:

Please show this card to the cashier when you pay for shopping. The cashier will accumulate points for you. Within one day after you apply for the points card, as long as you spend all the points, you can become a member of our vip card, and all the points in the points card will be transferred to the vip card to participate in the rebate.

, the validity period of the card:

The validity period is within one day from the card opening date. All points in expired cards will be cleared. If the card is updated or cancelled according to the customer's requirements, the points will be recalculated.

Note: the consumption amount of the day needs to be accumulated on the same day, and it will be invalid when it expires. If the customer forgets to bring the card, please show the valid certificate points at the service desk.

Second, the VIP card

, processing conditions:

You can apply for a VIP card if you spend more than XX yuan at the mall or spend more than one hour shopping with a credit card.

, the issuance of cards and the approval of rules:

Please fill in the card opening information carefully to ensure that the information is true and effective. If there is any change, please go to the main service desk to handle the information change formalities in time.

Please take good care of the card after you get it, and use it for rebate. The loss of rebate caused by improper keeping or lending by members shall be borne by members themselves.

If the member does not agree to this agreement after receiving the vip card, please return the vip card to the mall before using it.

The validity period of the card:

The validity period of VIP card is. During this period, if you have a credit card consumption record, you can keep your membership.

Three months before the VIP card expires, we will submit a notice to members who have no consumption record.

1. The mall has the right to cancel the membership of vip card without credit card consumption record.

The unified card replacement in shopping malls will be notified separately. After the card exchange activity, the old card will automatically become invalid, which is not limited by the original validity period of the VIP card.

, card loss reporting and replacement:

When the card is lost, stolen, damaged, etc. Please report the loss to the reception desk in time with valid documents and pay the RMB fee.

In order to prevent theft, the new card was reissued. At the same time, the old card number is invalid, and the original consumption record of the old card will be moved to the new card.

, the use of member information:

Enterprise groups including this mall, as well as cooperative companies recognized by this mall, can send all kinds of promotional printed materials, short messages, telephone notifications, etc. to their members. The final interpretation right of the scope and object selection belongs to our company.

, membership cancellation:

When members withdraw from the meeting for their own reasons, they must submit an application for withdrawal to the mall and return the card to the mall.

When a member violates or tends to violate these regulations, and other improper behaviors are confirmed by the company, the mall has the right to cancel his membership without any notice. Members should also return their cards in time.

, member information change:

Members should change their names, mailing addresses, telephone numbers, etc. Go to the front desk within one month. If the registered items change without informing the mall, you may lose the use of this card.

Shopping malls send dm letters to members from time to time. If the letter is rejected by the post office because the address is unknown, the mall will not send it again next time.

, changes in the rules:

If there are any changes to these rules, the announcement or vip member service information released by the mall at that time shall prevail.

If a member uses this card or fails to return it after the mall notifies or informs of the change, it will be regarded as recognition of the change.

How to use it when shopping:

When purchasing goods, please show your vip card to the counter to enjoy vip membership discount.

Please show your vip membership card to the cashier when you pay for shopping.

The consumption amount of the day must be accumulated on the same day, and it will be invalid when it expires. If the customer forgets to bring the card, please show the valid certificate points at the service desk. ,

Shopping center member service manual

When members want to return or exchange goods, they need to show their membership cards, shopping receipts or invoices.

Members should use the discount with vip and sign the use form.

Preferential ways of VIP cards

Members can enjoy all kinds of benefits provided by the company on the basis of agreeing to the Articles of Association.

) Shopping discount:

Vip card holders can enjoy vip membership discounts at the counters with membership system: full-price merchandise discounts and discounted merchandise discounts (discounts may be adjusted due to the different contents of the promotion period of each brand, subject to the discount in the mall on that day).

) points rebate:

1. The settlement time periods of installment rebate are month, day, month and day respectively, and the rebate is settled according to% of credit card consumption in each time period.

Unless otherwise specified, the rebate after settlement can be used at any time (the mall reserves the right of final interpretation). Rebate can only be used at the checkout counter of the mall, and cannot be cashed.

) monthly member surprise day

The 1 of each month is a member surprise day, and you can enjoy another discount on the basis of the original discount when shopping that day.

) Members buy Jiahua crazily.

Every two member specials, the whole audience will be surprised and discounted. The mall will notify members in advance by SMS announcement or telephone. Due to the telecommunication network, some members can't receive the information. Please forgive me, please give feedback to the mall in time for the next announcement.

) birthday surprise

On members' birthdays, they have the opportunity to get a bouquet of flowers and a beautiful gift from the mall or enjoy other preferential activities.

) other activities of the query.

Give priority to all kinds of exquisite gifts and special services we provide to our customers, and invite some members to participate in the latest fashion information, fashion lectures, new product appreciation meetings, etc. Organize members to participate in outdoor networking activities with different themes in different periods.

Note: The activities announced by the mall that do not participate in the points and one or two activities in which members buy Jiahua in a big way do not participate in the points accumulation of my card. Please understand.

Three. Membership gold card

, vip gold card processing conditions:

) Shopping at the mall on the same day was full of yuan; Or the consumption of each member from the moment he joins and holds the membership card.

Records will be automatically accumulated in the name of the individual. In one case, the accumulated points will reach the point to become a gold card.

Our company will screen all members at the beginning of each month. Members who meet the upgrade qualification will receive SMS notification within working days. At that time, you can upgrade your VIP card at the main service desk with your VIP card and valid documents.

, gold card enjoys preferential treatment:

Gold card members can enjoy all other benefits provided by our company only after agreeing to the basic rules of ordinary cards. In addition to all the benefits of vip card members, gold card members can also enjoy:

) enjoy v at the counter with vip gold card.

Discount for ip Gold Card members: full-price merchandise discount and discounted merchandise discount (the discount may be adjusted due to the different contents of the promotion period of each brand, subject to the discount in the mall on that day).

) Exclusive discount for gold card members indicated in special activities;

Give priority to participating in various membership activities;

) Enjoy the services provided for Gold Card members free of charge:

A. Free gift packaging (special wrapping paper only); B, modify clothes; C, ironing clothes

, gold card validity and update:

Valid for one day from the date of receipt of the gold card;

) within the validity period, you need to reach this limit: within one year, the membership card will consume full marks. If you can't reach it, shoot it next time.

Cancel your gold card qualification and change it to an ordinary VIP card. If so, you can continue to enjoy the gold card membership service.

The final right to interpret and modify the above terms belongs to Shenzhen Commercial Plaza Co., Ltd., address: Futian District, Shenzhen, zip code: Customer Service Hotline:.

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