I'm a bank teller. What should I do if a customer calls to complain?

It is really depressing to be complained by customers, but from another perspective, it may not be all bad. The following suggestions are for your reference:

1. Clean up the event. After complaining, you must report to the department head. You should clear your mind first and report the whole story truthfully.

2. Adjust personal mood and attitude. No matter whose fault it is, big or small, or just deliberately making things difficult, as a service industry, don't explain or excuse too much in front of leaders or customers, and sincerely apologize and understand from the perspective of customers, which will let leaders see your attitude and calm customers' anger.

3. After things are settled, you can talk to the leader. If the complaint is really due to your own reasons, you should show your intention to improve in the future and apologize for the trouble caused to the leader. If the complaint is unreasonable to the customer, let the leader understand, indicating that the ability to deal with unruly customers should be improved in the future.

In short, the experience of complaining is not necessarily a bad thing, but you can often gain growth and experience from it, so that leaders can see your attitude and potential. I hope it helps you!