Is it useful for consumers' association to complain

Reasonable complaints in consumer association complaints are useful, but unreasonable complaints are useless. Consumer Protection Association is a social organization established according to law, which conducts social supervision on goods and services and protects the legitimate rights and interests of consumers. It is neutral and non-profit. Generally speaking, it tends to protect consumers when dealing with consumer complaints. As long as it is a reasonable complaint, it will help you communicate with the operator. If the operator refuses to communicate, he will generally turn to the market supervision and management department for treatment or exposure.

legal ground

Article 36 of the Consumer Protection Law

Consumer associations and other consumer organizations are social organizations established according to law to supervise goods and services and protect the legitimate rights and interests of consumers.

Article 37

Consumers' associations shall perform the following public welfare duties:

(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;

(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(five) to accept consumer complaints, and to investigate and mediate complaints.

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