Manufacturer telephone return interview techniques

Start:

Hello, are you Mr./Ms. ***?

Introduction:

This is Lijuyuan Building Materials and Home Furnishing Plaza. You have gone to the mall to buy building materials before. Now I will spare you a few minutes to make a return visit on the phone, okay?

Contents of activities and phone calls

① What is the progress of decorating your house now?

②Are you satisfied with the products you purchased in the mall and the services provided by each merchant? ③How prepared are you for purchasing various decoration materials?

④The market has recently launched some activities to give back gifts and shopping cards to old customers. Do you want me to briefly introduce them? ⑤ Then do you think I can help you make an appointment for a day to come and receive the invitation letter for this event?

⑥For this event, we only invite old customers with consumption records. The number of places and the amount of gifts are limited. If you need it, I will help you register and reserve a place first.

⑦ Lijuyuan Shopping Mall has a free shuttle bus for customers. If you need a vehicle pick-up, you can directly call 60479599 to reserve a shuttle bus; if you need to know more about the details of the event, you can also call this number. ⑧Then I will help you register and make an appointment. When you come over, go directly to the front desk of the mall and report your mobile phone number to receive the event invitation I have reserved for you.

Conclusion:

Thank you very much for your cooperation. I have delayed your time. You can call us at any time. goodbye!

Manufacturer Telephone Return Interview Techniques [Part 2]

Guest Specialist: Mr. or Ms. XX, hello, I am Gu Guan from Changsha Nazhijie Donghui Automobile Life Center. Is it convenient for you to answer the phone now?

Customer: Convenient/Inconvenient

In case of inconvenience

Customs specialist: Okay, I won’t bother you here for now. Do you think it will be more convenient to contact you again?

If it is convenient

Customs Specialist: That’s right, your car will be serviced/repaired by our life center on X month, X day.

You responded to questions 1, 2, 3, etc., so we here in Hunan would like to ask, can we help you solve the problems you raised?

Customer: Solved. /XXX problem has not been solved.

After the problem has been solved

Customs specialist: Are you satisfied with the service provided by our service consultants and maintenance technicians?

Customer: Satisfied.

Customs clearance specialist: You may also receive three forms of return visits from our manufacturer in the near future. The first is a telephone return visit from 0571, and the second is an appointment for an in-person visit. Both of these are questionnaire surveys. The form is given to you. If you receive such a relevant call, please answer yes and be sure to give us 10 points. Then remember to keep the call record and give it to the staff of our life center. In this way, a maintenance voucher can be given to you, okay?

The third type is a mystery customer, which invites you to perform maintenance or repairs at a designated living center. All costs will be borne by Dongfeng Yulon. If you are chosen by lottery to come to our Changsha Dong If Hui, please give us a call in advance,

Is that okay?

Customer: OK.

If the problem is not resolved

Customs clearance specialist: Hello, due to specific technical issues, I cannot give you a comprehensive answer. Record it and report it to our after-sales service in time. Is it okay to ask our technician to call you back tomorrow?

Customer: OK.

Okay, I'm sorry to bother you. I wish you a pleasant ride. Goodbye!