Lenovo S720 has problems receiving text messages

Hello, thank you for choosing Lenovo products.

We are sorry for the inconvenience caused to you during use.

According to your description, if you experience delays in receiving text messages or receive repeated text messages, we recommend that you refer to the following solutions:

A. Delay in receiving text messages :

1. It may be caused by too many users accessing the base station near the peak period and the operator's network congestion. It is recommended that you try changing the time period and environment, or call the operator to find out the situation (Mobile Customer Service: 10086; China Unicom Customer service: 10010)

2. To rule out the above possibility, it may also be caused by abnormal settings of the SMS program. It is recommended that you enter the information interface, click the menu button--Settings--restore the default settings, and observe and try;

3. If you have the conditions, it is recommended to change to another SIM card and observe whether you can send and receive text messages normally. We do not rule out that it is caused by an abnormality in your own SIM card;

4. After the above operation, you cannot For improvement, it is recommended that you back up the fuselage data and restore the factory settings;

If obvious delay abnormalities still occur after restoring the factory settings, it is recommended that you contact the repair station for detailed inspection and processing.

B. Repeated receipt of text messages:

1. If it is a service message, it may be a problem with the operator. You can consult the operator's customer service for details (mobile customer service hotline: 10086; China Unicom Customer service hotline: 10010);

2. If you receive repeated text messages from mobile phone contacts, it may be caused by the installation of third-party text messaging software. It is recommended that you try to uninstall the relevant software and observe its use;

3. It may be caused by too many users accessing base stations near the peak period and operator network congestion. It is recommended that you try changing the time period and environment;

4. If you have the conditions, it is recommended to change other SIMs card and observe whether it can send and receive text messages normally. It cannot be ruled out that it is caused by an abnormality in the SIM card;

5. It cannot be improved after the above operations. It is recommended that you back up the body data and perform a factory reset operation to observe whether improve.

If the problem still cannot be effectively solved, for your normal use in the future, it is recommended that you take the time to go to a nearby Lenovo authorized repair station for detailed inspection and treatment.

Lenovo authorized repair site query: /lenovo/wsi/station/servicestation/default.aspx?intcmp=MIDH

Thank you for your support of Lenovo, and I wish you a happy life!