Joke Collection Website - Blessing messages - How does the regular reminder service provide customers' consumption information?
How does the regular reminder service provide customers' consumption information?
Regular reminder service is mainly to inform customers of the actual consumption of business volume, such as how many minutes the call is, how much M the Internet traffic is, and so on. , and did not provide a specific amount of fees. The template of regular SMS reminder is as follows: "Dear customer, as of 24: 00 on * this month, you have used domestic calls for * minutes, [international long-distance calls for * minutes,] ③ wireless Internet traffic for *MB, and online time for * minutes, ④ [SMS * SMS,] ⑤ Thank you for your use. ⑤ format description of "China Telecom": * means that the short message is filled in according to the specific situation. [] indicates that the content is optional and may not be displayed according to the specific situation, but [] itself is not displayed in the actual short message content; A superscript number symbol, such as ①, is used to explain the content of the corresponding part, and cannot appear in the actually sent short message. Description of each field: ① Date of this month: according to the time when the reminder is triggered. For example, when 13 reminds customers for the first time, the corresponding content is "this month 12". ② Domestic call * minutes: including local call, domestic long-distance call and domestic roaming call. ③ [International long distance call * minutes]: This item is only available to customers who actually have international long distance calls. ④ Wireless Internet access traffic *MB, Internet access duration * minutes: for the gift of GB-class traffic, it is converted into 1024MB/GB. ⑤ [SMS *]: This item is only available to customers who actually send SMS (excluding free SMS). ⑥ Customers (② ~ ⑥) without any of the above services will not be reminded. Supplementary explanation on consumption prompted by SMS: 1. Usually, when customers receive regular reminder messages, their actual consumption has exceeded the consumption prompted by SMS. The main reason is that after the bill is generated, the billing system has a certain delay in completing the processing, triggering the reminder service and sending the reminder message. Therefore, customers can query the current consumption in real time after receiving the short message, which is usually more than the actual consumption reflected in the short message. 2. Regular reminder service is to start billing statistics at the specified deadline, and inform customers that calls or online records that have not ended by the deadline cannot be included in the statistics. In addition, due to the transmission delay of the bill, some calls or online records that have ended before the deadline will not be sent to the billing system in time and included in the statistics. For example, customers may find that the cumulative consumption by the deadline is more than the content of the reminder message. Thank you for your interest in telecom products. I wish you a happy life. If the above information can't solve your problem, you can also log in to Guangdong Telecom Mobile Mall () to seek help from online customer service, which is available 7X24 hours a day!
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