How to reject ZTO Express applet?

There are three types of rejections in ZTO Express 3:

1. Reject before delivery: that is, when the recipient is shopping online and the logistics information does not show that ZTO Express has received the package, but is waiting for delivery, the recipient can directly contact the seller, inform him of the reason for the return and negotiate a refund.

2. Rejection in the middle of delivery: that is, the courier is already on the way to the destination to collect the goods. At this point, if the recipient refuses, you need to contact the courier outlets or couriers displayed in the logistics information to inform you of the reasons for the rejection or return, and negotiate with the couriers.

3. When the express mail arrives at the terminal outlet, the consignee refuses to sign for it in person.

1. Express delivery is delivered to the customer, and the customer signs for it, but the express delivery system does not display the sign-in, and the customer requests a free return;

2. The courier is delivered to the customer, and the customer does not sign for it, but the courier system shows that it has been signed. If the sender requests a return, it will freely negotiate the original return with the originating station and the destination station.

3. Express delivery is delivered to the customer, and there is no charge for the customer to directly reject the return.

4. However, if the courier system has displayed the receipt for several days and the customer requests to refuse to return the goods, in this case, it is necessary to re-charge the parts, so there is a charge.