How to answer the phone or text message from the epidemic prevention department?

After receiving the SMS, you should do the following:

First, immediately take the initiative to contact the community, unit or hotel, inform the situation of receiving the short message in time, and implement epidemic prevention and control measures such as nucleic acid detection according to territorial requirements, and at the same time do personal protection.

Second, do health monitoring. If you have symptoms such as fever, dry cough, stuffy nose, runny nose, fatigue, sore throat and decreased sense of smell (taste), please go to the nearby fever clinic in time. Please take personal protection on the way and avoid taking public transport. In addition, if you get a call from the traffic dispatcher, please actively cooperate and provide real and detailed information to the traffic dispatcher.

The question to ask when tuning is:

1. Personal basic information: name, age, address, residence history, etc.

2. Vaccination records in COVID-19: vaccination time, vaccine type, dosage, etc.

3. Health status: Have you been unwell recently? Have you seen a doctor recently? Whether there are "ten symptoms" such as fever, dry cough, fatigue, loss of sense of smell or taste, nasal congestion, runny nose, sore throat, conjunctivitis, myalgia and diarrhea.

4. Residence history and past history in the last 14 days.

5. Close contact history of cases: including eating together, taking public transportation together, family members, etc.

6. Other necessary information useful for disease prevention and control.