Travel card can't find travel data. What happened? Travel card can't find travel data. How long will it take to recover?

I can't find the travel data on the travel card. What's the matter?

A: Recently, the number of tourist card inquiries has soared, and the pressure on system services has been increasing. Service providers are making every effort to optimize and ensure stable operation. You still use these methods to query:

1, SMS mode:

If you encounter unstable services such as network errors when using the travel card web version, WeChat applet or APP:

Send short message CXMYD to the operator for inquiry.

2. Telephone consultation:

I can't open the webpage, I can't receive the verification code or there is something wrong with the itinerary query.

You can also call the operator's customer service hotline: 10000, 10086, 100 10.

3. Check the use of mobile phones.

The "travel card" analyzes the signaling data and bill data of the mobile phone, so the premise of having travel data is that the user generates these signaling and bill data in the process of using the mobile phone. In this case, you can try to make a few more calls, or turn off the Wi-Fi connection and use 4G traffic, and you can find the data the next day without any problems.

Note: In order to avoid the position deviation caused by the coverage of base stations in neighboring cities, the travel card is set to meet the judgment condition of 4 hours, and there are also some tips when calling: in one day, the time span between the earliest call record and the latest call record needs to exceed 4 hours to meet the requirements and display the travel. The same is true with traffic.