Which is the better online customer service system? What do you recommend?

Online customer service system is actually a very complicated software. Generally speaking, professional online customer service can be divided into several dimensions.

Whether the operation of the online customer service system itself is simple;

Whether the update and upgrade are rapid and whether the brand after-sales training system is good;

How about multi-channel compatibility?

Around these directions, the online customer service system here recommends FastCom's online customer service system. Our company has been his user for several years. Here, I would like to introduce several advantages of FastCom online customer service system:

1, safe and stable. For users with large traffic, it is very important to keep the program of online customer service system stable and not easy to drop the line. There will be no sudden disconnection of customer service conversation during chat, and it is the most stable online customer service of 7 or 8 webpages I use.

2. Support omni-channel access. Now you can access almost all mainstream channels, including WeChat official account, Weibo, WeChat circle of friends, Tik Tok, Aauto Quicker, Zhihu, website, applet, mall app, today's headlines, Shenma, 360, Baidu information flow and so on.

3. Intelligent customer service robots communicate with users online through semantic understanding, dialogue management, deep learning and other technologies, and automatically answer questions about products or services according to customer needs. In the process of manual customer service, the intelligent customer service robot can carry out intelligent assistance in the background, and the system carries out semantic analysis on the user's questions and automatically matches the corresponding answers for the manual customer service to choose a quick reply.

4. Intelligent conversation routing allocation FastCom's web customer service system has a very deep conversation allocation function! Support intelligent designation of customer service reception according to n rules such as visitor search keywords, source channels, product types, store ownership, visitor source websites, customer service reception vacancies, and customer service simultaneous reception ceiling. It is very helpful for teams with more than 3-5 customer service staff!

5. Intelligent quality inspection intelligent online customer service system deeply digs customer service conversation data, and automatically generates a quality inspection evaluation report by combining intelligent automatic quality inspection with manual audit. The quality inspector only needs to confirm the necessary quality inspection dialogue, which greatly improves the effectiveness of quality inspection. The scope of intelligent quality inspection includes the service quality and service attitude of manual customer service.

There are still many advantages, so I suggest you experience them yourself. In a word, the feeling that Kuaishangtong gives me is:

The old-fashioned customer service system has deep technical precipitation, system problems and deep functional development. If we consider using intelligent customer service robots instead of manual customer service teams for automatic reception, we will eventually have to choose express service.