The main functions of the golden tax project operation and maintenance service management platform include

The main functions of the golden tax project operation and maintenance service management platform include:

Operation and maintenance management mainly includes: space coordination management, equipment coordination management, concealed engineering coordination management, emergency management coordination, energy conservation and emission reduction management coordination. IT operation and maintenance management helps enterprises to establish an IT operation and maintenance mode that can respond quickly and adapt to the business environment and development of enterprises, and realize the process framework and operation and maintenance automation based on ITIL.

In order to establish the management idea of taking business value as the core and business-driven management as the business orientation, we must first establish the "business-driven" IT governance and management idea on the strategic level of IT management, so that the objectives of business departments are consistent with the objectives of IT operation and maintenance, both for the realization of the overall strategic objectives of the enterprise.

The ability to support business and the effectiveness of management are the main indicators to evaluate the effectiveness of IT systems and IT departments. Only in this way can we establish the consciousness and culture of technology serving business development in the whole enterprise, truly realize the integration of IT and business, and serve the strategic objectives of the enterprise.

Establish a key business service model. Today's business units are more dependent on applications than in the past. The application software can realize the automation of key business processes, including payment, fund transfer, order placing and order fulfillment.

Because application failures or performance problems may have a serious business impact, business departments urgently need IT departments to provide higher application service levels and faster problem resolution when problems occur.

Therefore, it is necessary to identify enterprise business services, especially key business applications, in combination with enterprise strategy and business operation. To serve these core business systems, a business service model that is suitable for the future development vision, IT architecture and management mode of the enterprise can clearly describe the relationship between business and IT and the key objectives of IT services.