How to guarantee the return of mobile phones?

How to protect your rights and interests when returning mobile phones?

Before returning your mobile phone, you need to know the following suggestions to protect your rights:

1. Understand the return policy: First, understand the return policy of the merchant, including conditions, time limit, refund method, supporting documents to be provided, etc. Make sure you meet the merchant's return requirements and prepare all necessary supporting documents.

2. Protect personal privacy: Before returning goods, make sure that you have deleted all personal data in your mobile phone, including contacts, text messages, photos, etc. If you can't delete these data, you can contact the merchant to find out if you can provide data deletion service.

3. Keep the phone in good condition: Before returning the goods, make sure that the phone looks in good condition without any damage or scratches. At the same time, ensure that the phone functions normally, such as screen, buttons, camera and so on. If there is any damage or functional problem in the mobile phone, you may have to bear the corresponding responsibility.

4. Keep vouchers: Before returning the goods, keep all vouchers related to the purchase of mobile phones, including invoices, packaging boxes, express orders, etc. These vouchers will help to prove your purchase record and return eligibility.

5. Choose a safe return method: Before returning the mobile phone, make sure to choose a safe return method. It is recommended to choose the courier company designated by the merchant, and indicate your return information and contact information on the courier. At the same time, ensure that your mobile phone is properly protected during the return process to prevent damage or loss.

To sum up:

Before returning the mobile phone, it is very important to know the return policy, protect personal privacy, keep the mobile phone intact, keep the voucher and choose a safe return method. This will help protect your rights and ensure the smooth completion of your return.

Legal basis:

Article 25 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests stipulates: "Operators sell goods by Internet, television, telephone and mail order. Consumers have the right to return the goods within seven days from the date of receipt of the goods without giving reasons. " At the same time, Article 26 of the Law stipulates: "When using standard terms in business activities, business operators should draw consumers' attention to terms related to consumers' major interests, such as quantity and quality, price or expense, time limit and method of performance, safety precautions, risk warning, after-sales service, civil liability, etc., and explain them according to consumers' requirements."