I didn’t subscribe to China Unicom’s Zaixin service. Why was I charged more than 20 yuan?

Our company will not customize services for you without your consent. If you find that text message value-added services are customized for no reason, it is generally related to the following reasons:

1 Check whether you have responded to relevant text messages or answered relevant marketing calls to activate the service;

2 Check whether others have obtained your service password and other information and then handle it for you;

3 The mobile phone terminal manufacturer violates the rules by illegally building a menu into the mobile phone;

4 Customization caused by your wrong operation Or on-demand services;

Since 2009, our company has deployed special rectification actions, which mainly include secondary confirmation before customizing services and explicit pricing. However, due to the diversity of value-added services, the situation of activating services without reason is more complicated. It is recommended that you contact our staff or go to the business hall to report the situation, and we will verify and handle it as soon as possible.

Since the information you provided is not complete enough, the specific unsubscription methods for different businesses are different. If you want to unsubscribe from value-added services, you can log in to the mobile business hall client and click "Service" > "Processing" > "Other business processing" > "Value-added business processing" > "Business unsubscription". The interface will display the services you ordered , you can unsubscribe from the value-added service after finding the business you want to unsubscribe. Some cities and towns currently do not support cancellation through this channel. It is recommended that you contact manual customer service to learn how to cancel your subscription.

Warm reminder: The specific functions and paths of the mobile business hall client are subject to the corresponding actual page.