How to reply to the work order when the owner complains that the property reminder reveals the owner's information

First of all, we should thank the owner for his supervision, and then we should make a guarantee to the owner. When the owner complains that the property reminder reveals the owner's information and replies to the work order, he should first thank the owner for his supervision, then make a guarantee to the owner and take corresponding measures to regain the trust of the owner. It can be said that he thanked the owners for their supervision and concern for the property management company and sincerely apologized for our work mistakes. After that, he will pay attention to the confidentiality of the owner's information and seriously investigate and take corresponding measures. Property owners should pay attention to discretion when handling complaints. Politeness is a necessary condition for handling complaints. Stay calm and polite, with a relaxed and clear tone and an amiable attitude. Never contradict the owner.