What does 333 return visit mean?

333 return visit refers to the telephone return visit technique of the 333 service model, which is a short-term, medium-term and long-term follow-up exchange and communication with customers. 333 are three days, three weeks, and three months respectively, corresponding to short-term, medium-term, and long-term.

1. The first 3: The customer needs to make a follow-up call on the third day after purchasing the product.

Purpose of return visit: to understand the quality and usage of the goods purchased by customers, as well as their opinions and suggestions on our work. And ask about the washing and maintenance status of the product, give correct guidance and inform the customer correctly according to the customer's usage.

2. Second 3: Do after-sales tracking after three weeks to understand the customer's use of the product.

Through follow-up visits after 3 weeks, we can reduce the loss of customers because the product does not achieve the expected results. If customers feel good about using it, they can inform them of some event information, including new products, etc. to increase the frequency of purchase.

3. The third 3: Sales will be done after March and then followed up. Because under normal circumstances, the products purchased by customers will be used up after three months. Timely follow-up can encourage customers to purchase again. You can refill customers' orders or promote other products.