What's wrong with the screen when the call comes in?

If you use a vivo phone and the screen is not bright during the call, you can refer to the following treatment methods:

1. Are you sure you want to turn on do not disturb mode?

Enter Settings-Sound and Vibration-do not disturb mode/Focus mode, relevant functions are turned on, and incoming calls are not lit. ?

Note: When do not disturb mode/Focus mode is turned on, the incoming call will not ring, and the screen will not light up when it is turned off; Only when the screen is bright will the incoming call icon be displayed at the top of the screen. Turn on the alarm of harassing repeated calls, and the contact person who allows harassing repeated calls will light up within three minutes. ?

2. Check whether the infrared sensor is blocked.

Please confirm whether the infrared sensor is blocked by other objects (such as dust, mobile phone film, protective case, etc.). ). It is recommended to check and clean it before trying.

3. Use the default dialing software.

If you use third-party calling software, it is recommended to go to Settings-Applications and Permissions/More Settings-Permissions Management-Permissions-Default Application Settings-Dialing-and change to the "phone" that comes with the system.

4. Confirm whether the system is the latest version?

The new version has improved compatibility and stability, and entered Setup-System Upgrade. It is recommended to observe after upgrading the system.

If the above methods can't help recovery, it is recommended to send the mobile phone to vivo customer service center for processing. Address of vivo Customer Service Center: Go to the APP-My-outlet of vivo official website /vivo Mall and select the current city to get the address and contact information of the service center. It is recommended to call in advance before going to avoid empty running, plan your trip reasonably and travel safely.

If you refer to other situations or have more questions, you can go to vivo official website-My-Online Customer Service-Sliding Bottom-Online Customer Service-Enter Manual Customer Service for consultation and understanding.