Personal summary report on the regularization of the property company

Time flies, and the years leave no trace. The work for a period of time has ended, and the time to become a full-time employee has arrived, but we must first make a summary of the full-time job. The following is a personal summary report on the regularization of a property company that I compiled for you. I hope it will be helpful to you. If you like it, you can share it with your friends!

Personal summary report on the regularization of a property company 1

Time flies, and I have been working at Greentown Qingzhuyuan Service Center for a year without knowing it. In my opinion, it has been a short but long year. What is short is the work skills and professional knowledge that I have not yet had time to master, and time has passed; what is long is that the road to becoming an excellent customer service staff must be very long in the future.

Looking back at the time when I applied for the company’s customer service position at the job fair, it was like the same thing happened in the past; but now I have transformed from an ignorant student to a Greentown employee who shoulders work responsibilities, and I am also unfamiliar with customer service work. Became familiar.

Many people do not understand customer service work and think it is simple, monotonous, or even boring. It is just about answering the phone, taking notes, and surfing the Internet when there is nothing to do; in fact, it is not the case. To be a qualified and competent employee Customer service personnel need to have relevant professional knowledge, master certain work skills, and have a high degree of consciousness and responsibility for their work, otherwise they will make mistakes and dereliction of duty at work; of course, I did not understand this from the beginning. I realized it, but I only realized it deeply after experiencing various challenges and hardships at work.

The following is my main work content this year

1. Handling the procedures and certificates for the owner's house collection, check-in, decoration and other documents, as well as the filing of the owner's information, files and keys; among them ***92 households were delivered to the park, 46 households completed handover procedures, 7 households completed renovation procedures, and 2 households moved in as owners;

2. Accept information from all aspects, including owners, decoration units, real estate companies, and construction units and other information, while keeping records, notify relevant departments and personnel for processing, track the process, and conduct return visits after completion;

3. Production, sending and archiving of letters and documents, the current year We issued 150 work contact letters, 115 rectification notices, 55 warm reminders, 23 department meeting minutes, and more than 1,387 large item release slips.

In the process of completing the above work, I learned a lot and grew a lot

1. The hard work at work has shaped my character and improved my psychological quality. . For me, a person who has just entered society and has little work experience, I will inevitably encounter various obstacles and difficulties at work. However, with the help of leaders and colleagues, especially the careful guidance of my supervisor, , let me face difficulties bravely, dare to challenge, and my character has further stabilized. I remember that when the houses of Lanxiuyuan and Linfengyuan were handed over, due to time constraints, few people, and related work was more complicated; all the staff in the housekeeping department worked overtime for more than a week, striving to make all preparations fully and meticulously before handing over; especially Three days before delivery, everyone worked overtime until two or three in the morning every night. On the first day of handover, I was responsible for assisting the customer service center. When I dragged my exhausted body to participate in the handover work, I felt like I was sleeping with my eyes open. But when I saw Zhang Yu, who came all the way from Chongqing, with her calm and sweet smile when facing customers and her skillful reception skills, my heart felt ripples; she also worked overtime and was very tired. , why can we maintain such a good mental outlook and working condition in front of customers? Through the company leaders’ summary of our work that day, I deeply realized the true meaning of professionalism and service with a smile. The so-called professionalism means that when you are at work, no matter how hard you have worked before, you should do your job well and fulfill your job responsibilities. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first, and always keep smiling, because you represent not only your personal image, but also the company. image.

On the second and third days of the delivery work, I switched from assisting work to formal reception work. While strengthening the control of my own emotions, I tried my best to maintain service with a smile, and successfully completed the handover procedures for several owners. . Hearing the encouragement from my superiors and seeing the satisfied smiles of the owners, I was extremely pleased. Going through this handover process also played a great role in my future work. I was able to correct my mentality and actively make corrections when facing criticism and correction from leaders and colleagues. I also gradually changed my attitude when communicating with a few difficult engineering staff. Be fearless; etiquette work such as reception etiquette and telephone etiquette are also gradually improved;

2. Realize the importance of details in work and life. Details are often underestimated or even ignored because of their "smallness". They also often make people feel cumbersome and have no time to take care of them. In my work and life at Greentown, I have deeply realized that details cannot be neglected or sloppy; whether it is every line of text and punctuation when drafting official documents, or the refinement of services emphasized by the leaders, and no blind spots in sanitation, etc., I have learned a lot. I deeply understand that only by going deep into the details can I get rewards; details produce benefits, and details bring success;

3. My talents have been expanded during work and study; when I complete every job assigned by my superiors, When I worked hard and worked hard, I was rewarded with support and recognition from my superiors. The Christmas and New Year's Park layout plan that I just completed two days ago was the first plan I made by myself. When the plan was approved by my supervisor, I was filled with the joy of success and passion for work; as for the next design of the canteen bulletin board As for the layout, the park identification system and the layout plan in the Spring Festival park, I will treat it seriously and responsibly, and do my best to make them better one by one.

In this new year, I will work hard to correct the shortcomings in my work in the past year, continue to improve, and strengthen the work in the following aspects

4. Strengthen the study of property management Basic knowledge of management, improve customer service skills and psychology, and improve customer service reception procedures and etiquette;

5. Strengthen copywriting, conference and other production capabilities; expand various work skills, such as learning the operation of PHOTOSHOP and coreldraw software etc.;

6. Further improve your character, increase your patience with work, pay more attention to details, strengthen work responsibility and cultivate work enthusiasm;

7. Talk more with leaders, Colleagues communicate and learn, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

I am very lucky to be able to join the lovely and excellent team of Greentown Qingzhuyuan just after graduating from school. Greentown’s cultural concepts and the working atmosphere of the housekeeping department have unconsciously infected and pushed me; let me You can learn at work and grow while learning; you also determine the direction of your efforts. At this moment, my goal is to strive to challenge myself, surpass myself, and make greater progress in the new year's work!

Property company's personal summary report 2

Here During this period, my main job was security. Through exercise, I became familiar with the entire operating process of the company's security.

1. Self-examination

I became a trial security guard of the company on - month -, and it has been almost a month since today. During this period of time, I believe that I am fully qualified for the job, and now I am applying for full-time employment.

As a new employee, when I first came to the company, I was worried that I didn’t know how to get along with people and how to do a good job; but the company’s relaxed and harmonious working atmosphere and united and progressive company culture, I made this transition very quickly.

During this period, my main job was security. Through exercise, I became familiar with the entire operating process of the company's security. At work, I have always been strict with myself, doing every task assigned by the leader conscientiously and timely, and at the same time taking the initiative to share the worries of the leader; I humbly learn from my colleagues for advice on issues that I don’t understand in terms of service, and constantly improve and enrich myself. I hope to be able to take charge of my role as soon as possible. Make greater contributions to the company.

2. Your own problems

Of course, when you first enter the workplace, you will inevitably make some mistakes that need to be corrected by the leader; but these experiences can serve as a lesson for the future. Let me continue to mature, consider more comprehensively when dealing with various problems, and prevent similar mistakes from happening. Here, I would like to express my special thanks to the company’s leaders and colleagues for their guidance and help on my entry into the company, and thank you all for reminding and correcting my mistakes in my work.

After this month, I am now able to handle my job independently. Of course, I still have many shortcomings. My experience in handling problems needs to be improved, my teamwork ability also needs to be further enhanced, and I need to continue to learn in order to Improve your business capabilities. This is my first formal job. I have learned a lot and realized a lot during this period. Seeing the rapid development of the company, I feel deeply proud and proud, and I am even more eager to work as a regular employee. Identity: Work here, realize your goals, reflect your own life value, and grow with the company.

3. Application for full-time job

I hereby apply for full-time job, and I sincerely ask the leaders to give me the opportunity to continue to train myself and realize my ideals. I will use a humble attitude and full enthusiasm to do my job well, create value for the company, and look forward to a bright future with the company!

Personal summary report on the regularization of the property company 3

Looking back on the work during the probation period, it has come to an end. It can be said that the collection of various property fees has been successfully completed, and the service to the owners has reached a satisfactory standard. However, there are also many shortcomings in the work. During the probation period, I learned a lot of knowledge from customer service reception, owner return visits, handling and coordinating various problems. He also realized his own shortcomings to a great extent. Although a lot of effort was put in, some results were achieved. But there is still a big difference between the sweat you put in and the work results you get. So I want to use this summary to reflect carefully and find out the problem. In the next stage, the work will be more standardized and the owner will be more satisfied.

1. Completion and analysis of important tasks

1. For daily reception work, fill in the "Customer Service Department Duty Reception Record" every day, record the owners' calls, visits, complaints and service matters, and Coordinate the processing results, provide timely feedback and call back to the owners.

2. Information release work This year, our department has issued various written notices to customers more than 30 times. A total of 54,000 notifications were sent through mass SMS, ensuring that the notifications were timely and detailed, with clear expressions and accurate wording. At the same time, we actively cooperated with the content of the notifications to provide relevant explanations.

3. The customer service department’s return visit rate for 20 years was 98%, and the project maintenance satisfaction rate was 96%.

4. In-home service opinion survey work. While completing daily work, my staff actively visited the homes of community owners to collect opinions and suggestions from various customers on the property management process, and constantly improved Century City. The service quality and service level of community property management.

5. The work of establishing and improving owner files has been completed and updated, and owner electronic files have been continuously supplemented and organized.

2. Shortcomings, problems discovered and difficulties encountered in the work

1. Since I have not received professional property management training, I still need to know more about property management. Systematic learning, service standards and communication skills must also be further strengthened.

2. The owner’s follow-up and feedback on various missed projects are not timely enough;

3. The timing, methods and methods for collecting various property fees are not perfect; There are insufficient reminders and prepayments for water and electricity bills.

4. Customer service work is stressful, and employees’ physical fitness and self-psychological adjustment abilities need to be continuously improved.

5. The content of customer service work is trivial and complicated, and there is an urgent need for scientific and formal work processes to standardize and rationally use advanced management software to improve work efficiency and simplify work difficulty.

3. The direction of future work and work ideas

On the basis of doing a good job in charging and daily work, I will continue to strengthen the training and guidance of employees and further clarify various responsibility systems. , strengthen department work discipline and service standards, and complete various tasks in a timely manner in accordance with goals, budgets and work plans.

1. Further refine and clarify the work scope and content of department employees;

2. Strengthen training to ensure that department employees are qualified for corresponding positions and continuously improve service quality;

3. Strengthen departmental work discipline management to achieve rigorous work and strict discipline;

4. Strengthen the follow-up of various information and work status to ensure that all information is smooth and accurate.

To sum up, during the probation period, I worked with the full support of the company leaders, the vigorous cooperation of various departments, and the joint efforts of the department employees. Although I achieved certain results, I still have some problems. It has not fully met the company's requirements and is still far away from the advanced property management standards. I will definitely strengthen my study in the future and provide standardized, fast and effective services to the owners under the direct leadership of the property company manager, and do a good job in reception and provide services to the owners. The owners create a beautiful, comfortable life and leisure atmosphere, and enhance the company's service brand

Personal summary report on the regularization of the property company 4

1. Consciously strengthen learning and strive to adapt to work

This is my first time contacting property management, and I don’t know much about the responsibilities and tasks of a comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly seek advice and clarify my doubts, constantly clarify my work ideas, and summarize Working methods, now basically competent for the job. On the one hand, we learn by doing, learn by doing, and constantly master methods and accumulate experience. I focused on taking the work tasks as the traction, relying on the work to learn and improve, and quickly entered the work situation through observation, exploration, access to information and practical exercises. On the other hand, ask books and colleagues to continuously enrich your knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I gradually understood the basic situation at work, found the entry point, and grasped the key points and difficulties of the work.

2. Make a personal work plan, focus on your job, perform your duties conscientiously, and prepare a personal work summary report

(1) Do financial work patiently and meticulously. In the six months since I took over the financial work of the Management Office, I have carefully checked the financial accounts for the first half of the year, clarified the financial relationships, strictly enforced the financial system, and done a good job in every account to ensure the annual balance of payments and the realization of profit goals. . The first is to do a good job in every entry and exit account. For each entry and exit account, I recorded it in categories and registered it according to the financial classification rules. At the same time, carefully check invoices and bills and do a good job in bill management. The second is to do a good job in monthly reconciliation. In accordance with the financial system, I detailed the income and expenditure of the current month, prepared financial statements on a regular basis, and conducted reconciliations in a timely manner according to the company's requirements. There were no omissions or misstatements. The third is to collect service fees in a timely manner. Combined with the actual situation of ----, on the basis of further understanding and mastering the collection methods of the service fee agreement, I carefully made a distinction and collected and collected the service fees regularly according to the service fees agreed by Hongya Company, the owner and us. In 2004, all The annual service fee has been paid in full. The fourth is to reasonably control expenditures. Reasonable control of expenses is an important part of achieving profitability. I insist on starting from the interests of the company and actively assist the director of the management office in managing finances. Especially in terms of recurring expenditures, we strictly control procurement, consumption and supervision to prevent extravagance and waste, and also put forward some rationalization suggestions.

(2) Proactively manage copywriting. In the past six months, I have been mainly engaged in office work. I got started quickly with the copywriting management of ----, and mainly did the following two aspects of work: First, data entry and document arrangement. For the information documents and relevant meeting minutes involved in the management office, I carefully entered, arranged and printed them. According to work needs, I made forms and documents, drafted reports, and summarized office work. The second is file management.

After arriving at the management office, systematic and standardized classification management of files is a regular task for me. I adopt a combination of daily maintenance and regular centralized sorting to classify and archive files, and do a good job in registration and management of sent and received documents. .

(3) Maintain greening seriously and responsibly. The greening work of the community was handed over to me in October. For me, this is a first-time job. Due to the lack of professional knowledge and management experience, there is currently a shortage of greening workers. It is winter, and the situation of greening work in the community is relatively complicated. severe. I mainly did the following two aspects of work: First, do a good job in the daily maintenance of community greening. The second is to carefully accept and hand over.

3. Main experience and gains

After working for six months in 2009, I have completed some work and achieved certain results. In summary, I have the following experiences and gains:

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(1) Only by positioning yourself correctly and working hard to familiarize yourself with the basic business can you adapt to the new job position as soon as possible

(2) Only by actively integrating into the group and handling all aspects of relationships well can you In order to maintain a good working condition in the new environment

(3) Only by adhering to principles and implementing systems and conscientiously managing financial accounts can we fulfill our financial responsibilities

(4) Only by establishing a service Only by strengthening communication and coordination can we do our job well.

4. Existing deficiencies

Due to relatively little work practice and lack of relevant work experience, the work in 2004 had the following deficiencies:

(1) Property management The content of the agreement governing service fees is not understood enough, especially the understanding of some past charging situations is not timely enough;

(2) The cost of food in the canteen is relatively large, which is easy to grasp at the macro level but difficult to control at the micro level;

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(3) The situation of greening work is severe, and we have to work harder on community greening management

(4) Make a good work plan for the second half of the year and strive to carry out all work successfully better.

Personal summary report 5 of the real estate company's regularization

I remember that when I first came to the park as a customer service supervisor and business supervisor of the corporate department, I recorded that the lawn at the junction of the north ring and the central route of the park was often run over by motor vehicles. Under pressure, the grass has withered and the loess is exposed. I participated in the whole process of leveling the grass, carrying the discarded stone bricks that I personally dismantled, and laying them on the flat ground to create three parking spaces. I also moved a one-ton modeling stone and used the earthen method to flatten it. Use the lever to roll it to the opposite side of the road. Ingeniously, my ability to speak without speaking is "greater than the sky".

I met a pregnant woman who was in urgent need of a taxi. I directed the safety officer to find a taxi with all his strength. I met two elderly people who couldn't make calls and walked to the management office for help. I came to help them solve their problems. Go to the owner's house to solve the problem of rainwater and house leakage. Climb up to the roof of the "building" where the ladder is not enough to show your sincerity and dissatisfaction with the "old".

Treat every owner with confidence, hard work, vision and smile, leaving an impression of generosity, humility, implicitness and intimacy on the owner. Show understanding, care and love for the owner. The relationship with the owner changes from unfamiliarity to intimacy, estrangement to harmony, dissatisfaction to satisfaction, and anger to smile.

Smiling is an indispensable skill for real estate practitioners, and they must be sincere and kind from the heart. Dedicate a sincere smile to every owner and provide every owner with thoughtful service. Enthusiasm and persistence; respect others and owners, and never look down on anyone or any owner.

"Sincerity makes you invincible", your heart must be careful; your words must be sincere; your words must be true; sincerity comes from your heart.

We "--- people" have to pay attention to details, which means paying attention to every person and every owner. Pay attention to the different needs of each owner and their concerns, big and small.

"---" Each of the "Six Hearts" services can be embodied in matters large and small. I reflect often. The charging rate is the most important economic indicator of customer service work, but the ease and difficulty of charging are concentrated in doing things for the owners, doing large and small things, and doing good things for them. The charging rate is the accumulated result of doing things.

Why does the owner’s satisfaction level need to be above 90, and why does the quality of the park need to be of high standard, not only “excellent in the city” but also “excellent in the province”? Company bosses have been doing big things. This is a project that has been running for nearly two years, but it still does not have the feel of a mature community. The problems of new personnel and limited knowledge are highlighted. The customer service staff will be faced with more and more problems. The smart ones have to drop the sesame seeds and hug the watermelon tightly. The honest customer service staff have to start with small things one by one and get stuck in practical work. Trivial matters are real estate work. Characteristics, doing small things bit by bit is the essence of being a real estate agent.

I’m afraid everyone knows and doesn’t know what is big or small in real estate work. It is easy to clarify the concept of the owner's matters, and the demands for complaints are also very clear. However, there is really no difference in the size of each owner's appeal, because it is the difference between the owner's actual interests and personal experience. The customer service staff feels that When the matter comes into the hands of real estate agents, it is wrong for you to differentiate between big and small. This is a fatal flaw in the service industry.

I know I am already a customer service supervisor. When I push down or postpone a question, I know that this is an unqualified customer service supervisor and an unqualified real estate agent.

Service and management. Property work relies on service and management, and quality is our property satisfaction and recognition. Improve customer satisfaction, be responsible for daily customer reception, accept customer repair reports, complaints, suggestions, etc., and arrange relevant personnel to handle them. That is, in order to ensure the owner's satisfaction, under the requirements of the "Property Service Entrustment Contract" and ISO9000 quality system requirements, be responsible Comprehensive work on basic services such as equipment, maintenance, greening, cleaning, and security in the park. Responsible for customer communication, receiving repair reports, complaints, suggestions, and coordinating the handling of remaining project issues, etc., determining owner satisfaction and collecting property service fees.

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