12315How long does it take for the result to be given after the complaint is accepted?

Within seven working days. The "Interim Measures for the Handling of Complaints and Reports on Market Supervision and Management" stipulates that the market supervision department with the authority to handle the complaint shall make a decision on whether to accept or reject the complaint within seven working days from the date of receipt of the complaint, and notify the complainant. Therefore, the result will be given within 7 working days after the 12315 complaint is accepted. Within seven days, the complainant's mobile phone must maintain normal functions of answering calls and receiving text messages to ensure that the response to 12315 can be received in a timely manner.