The Importance of Interactive User Interface Design

Conversational UI is just an experience of chat bots. It processes language in a natural way, just like you are texting or talking to another person. A typical technical experience, including computers, websites and mobile applications, requires people to click on different icons or links to make the computer do anything. This is neither natural nor anthropomorphic communication, even though we are very used to it now and expect to use it.

The interactive user interface transforms people's communication into a normal conversation with others. At present, two popular ways to use conversational UI are through actual voice, think about Alexa of Amazon, or through chatting and typing, through chat bots, and through Messenger of Facebook. In this article, we will focus on this type.

Simply put, people are better at talking than using technology. This is a natural skill. When we talk with friends or strangers, if we say something confusing or wrong, we can easily correct ourselves.

As I mentioned before, people are used to interacting with technology in a more natural way by clicking or touching. However, we all know that in many cases, the experience is chaotic, for example, when the fields in the form are not detailed enough, users will make mistakes, or people can't find what they want in the application.

There are many things in user testing to ensure that a function, an interaction or a website is easy to use. The dialogue user interface should not oppose user testing, but generally speaking, users and their experiences should be easier to operate by default. (User test results will be different. After all, technology should evolve to adapt to us and our users.

Not long ago, Facebook integrated the chat bot API into Messenger, allowing Messenger users to interact with enterprises at a new level through the dialogue user interface. You don't talk directly to the employees of the company, although sometimes, but not always. But this is the feeling, this is the experience. However, through a simple conversation, you can now retrieve information about upcoming flights, such as KLM chat bots, ask about the latest news of CNN, whether it is general news or specific topics, or receive personalized gift recommendations after answering some questions with Nordstrom chat bots.

Let's talk about Nord stron. It is important to pay attention to the opportunity for Nord stron to chat with his robot. As more and more people become mobile users, it is a great business idea to provide a more barrier-free online shopping experience with mobile phones. Nord stron saw this opportunity as early as 20 16, and launched a chat robot to help you find the gift ideas for holiday shopping. This is an amazing business opportunity and an amazing customer experience, and customers are enjoying their Messenger application.

Due to the great success of Nordstrom, other commercial and e-commerce companies have followed suit. You can easily talk with tommy hilfiger, everyone's spring, the legend of fynd, Uniqlo, 1-800 flowers, Burberry and even Yi Bei. Although not all business chat bots are allowed to browse and shop, you can still access relevant information, such as tracking orders. It's an easier experience when you can ask "This is my order" instead of filtering your inbox or logging into an account on a specific website.

SLACK is famous for its chat bots, to be more precise, Slackbots. The application comes with a robot, so you can interact with it easily. You can use Sack to integrate different applications, such as GoogleCalendar or Hangout, Maker, Intro, Gife or Statbot, which are all integrated with GoogleAnalytics, NewReic or MixPanel. Then, when talking to Slackbot, you can get the required information or gif as needed. Relaxation has completely changed the daily work style of the team and the company. It makes it easy to get information from many sources, just ask.

This is incredible in itself. But companies can make their own robots and integrate them into the team's idle accounts, or let other robots enter their accounts. Like korbel's Taco robot. When you place an order, it will get a personalized recommendation from Taco Bell.

If you notice, this article will talk more about user experience than user interface. That's because the dialogue user interface is about the user experience. The word interactive interface is misleading. Facebook, Messenger and Sack all have their own user interfaces-you can do nothing but design the interaction and dialogue between chat bots and users and customers. But I have a good example, an independent application, Digital, which integrates its own visual design. This is mainly to provide you with examples of non-facebook and non-Sack dialogue user interfaces. But let me tell you, it's like designing a personal user chat interface.

For those who haven't heard of big data, I strongly recommend it as a super application. You can use this application to do all kinds of things, such as paying, checking account balance, withdrawing money, saving money, transferring money regularly and so on. You can interact with digital robots in two ways. The first one is in the application. The main screen of the application is the chat robot interface, but you can do some other things there, such as accounts and setting up interactions outside the robot.

However, if you choose to talk to robots, robots can also help you. Robots do well because sometimes you can choose a set of options instead of a keyboard. It can help the user experience, because it will let the user know the unknown possible conversation points and make the interaction with the robot concrete rather than vague.

In the second way, you can interact with intelligent robots by sending short messages. Dialogue may be exactly the same, but if you don't know all its conversational abilities, you may be more creative. This is great in both ways. First of all, the use of interactive user interface provides a new and simpler way for digital users to interact.

Because numbers allow interaction in applications and via SMS, you can interact with applications in a more comfortable way. As mentioned in this article, the goal of conversational UI is to provide a simpler and more natural way to use applications, services or perform tasks. Numbers is a good example of taking the interactive user interface to the next level.

When it comes to user interface, most people don't think of interactive UI. The core of conversational UI is to make technology behave more like our interaction with each other. This is a push for simpler technology. It is also becoming a more popular way of integrated interaction. I am not surprised by this, because it provides many business opportunities for their customers and provides them with a better experience.