I forgot my password for mobile payment. What should I do?

Hello, if you forget the payment password, you can get it back in the following ways:

1. If the cash balance in the account is less than or equal to 20 yuan and the balance in the account in electronic certificate is less than or equal to 50 yuan, and there is no express payment contract, you can get it back in the following ways:

1. website reset: click "Forgot password" on the homepage of cmpay. 10086.cn, or click "Forgot password" after logging in, or click "Forgot password" when paying, to reset the payment password directly.

2. SMS reset: China Mobile users send CSMM to 10658888 (China Unicom users send CSMM to 1065505959888, and China Telecom users send CSMM to 1065905765299888), and the payment password can be reset;

3. Mobile Internet reset: the mobile phone accesses p. 10086.cn, clicks "Account Settings" after logging in successfully, and resets the payment password according to the prompt menu and contents;

4. Reset the mobile phone client: click "Forgot Password" in the "Account Center" or "Cashier" to reset the payment password directly according to the prompts;

5.IVR voice reset: China mobile users dial 10086 or 12588 (China Unicom and China Telecom users can only dial 10086) and directly reset the payment password according to the prompts.

2. If the balance of the cash account is greater than that of 20 yuan, or the balance of the e-voucher account is greater than that of 50 yuan, or the express payment is signed, it needs to be reset through customer service or secret security:

1), security question: Answer the password protection question through the mobile payment service website and reset the payment password;

2) Mobile phone security: you can retrieve it through the bound third-party mobile phone number, log in to the mobile payment website for operation, or send PWP to 10658888 by SMS (only China Mobile phone number is supported for the time being);

3) Customer service reset: call 10086 to reset the payment password.

Friendly reminder: the status of mobile payment account is abnormal (account to be cancelled, loss reported, frozen, etc.). ), or the mobile phone number is abnormal (application for shutdown), which makes it impossible to reset the payment password. If the payment password protection question is answered incorrectly for more than 3 times on the same day, it can only be retrieved manually through 10086.

Please refer to, thank you.