Hello, my mobile phone is in vibration mode, so it doesn't vibrate when receiving text messages. Please help solve it, thank you.

According to your description, if the vibration of the mobile phone fails, I suggest you:

1. Standby interface-Pull down the screen top curtain-Find the sound icon-Click the icon to switch to vibration mode. To set SMS vibration, please operate: Application-Information-Menu Key-Settings-Notification-Vibration-Check.

2. If your mobile phone supports the vibration intensity adjustment function, it is recommended to enter: Settings-Sound-Vibration Intensity, and slide to adjust it to the maximum.

3. If your mobile phone supports the function of creating vibration mode, please switch to your own vibration mode.

4. If not, please back up the data (contacts, text messages, pictures, etc. ) in the mobile phone, and then restore the factory settings (Settings-Reset-Restore Factory Settings).

If the problem still exists, please take the purchase invoice, maintenance card and machine to the Samsung service center, and the professional after-sales engineer will help you test it. Please click the following link to find out the specific location of Samsung Service Center:.

It is recommended that you apply for "booking to the store" in Samsung official website and enjoy priority maintenance service:/pre-order.

After the appointment is successful, please bring your machine, invoice and warranty card to the service center you reserved on time.

If you need help, please visit support.samsung.com.cn, and official website will provide you with multi-channel service support!