What should I do if the Taobao exchange seller has not delivered the goods?

1. If this happens when you don't click to confirm receipt and the goods are waiting for receipt, this is the most convenient time. You can apply for a refund directly through Taobao platform.

2. If this product is under evaluation, click 15 days after receipt, you can directly operate in the after-sales service of the product and choose to return or repair it. In this case, if the merchant fails to pay attention to you, you can apply for the intervention of Taobao Xiaoer.

3. If it is confirmed that the goods have been received for more than 15 days, it will be a bit difficult at this time, so you have to continue to communicate with the merchants, or find the official customer service of Taobao, keep the evidence and complain to the merchants, and then Taobao will mediate the judgment.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 19 Where a business operator finds that the goods or services it provides are defective and endanger personal and property safety, it shall immediately report to the relevant administrative department to inform consumers, and take measures such as stopping sales, warning, recall, harmless treatment, destruction, and stopping production or services. Where recall measures are taken, the business operator shall bear the necessary expenses incurred by consumers for recalling goods.

Twenty-third operators should ensure the quality, performance, use and validity of the goods or services they provide under the normal use of goods or services; However, consumers already know that there is a defect before buying goods or receiving services, except that the existence of the defect does not violate the mandatory provisions of the law.

Article 24 If the goods or services provided by business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties concerned, or require business operators to fulfill the obligation of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair. Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.