About the property work plan for the second half of the year

The days passed silently in the blink of an eye, and our work has entered a new stage. It's time to make a work plan for the next stage. The following is my carefully arranged work plan for the second half of the year, hoping to help you.

About the property work plan for the second half of the year 1

Looking back on the customer service work in the first half of the year, our customer service department has achieved good results. In order to make us do better, the work of this department in the second half of the year is as follows:

First, standardize internal management and enhance employees' sense of responsibility and work efficiency.

(1) The internal management of the department is relatively weak, mainly manifested in employees' weak sense of responsibility, insufficient work initiative, low work efficiency and procrastination. In view of the above problems, the department responsibility system has been further improved, and the responsibilities and working standards of department employees have been clarified; Strengthen communication with employees, organize targeted training for many times, regularly comment on employees' work, and strongly encourage employees' sense of responsibility. At present, the employees in this department are highly motivated, and their passive and conditional working attitude has changed into active and voluntary working attitude, thus promoting the development of all work in this department.

(2) Strictly grasp the service quality and level of customer service personnel and create a good service image. The customer service department is the bridge and information center of the service center, which plays a role in connecting the inside and outside. The service level and quality of customer service personnel directly affect the overall work of the customer service department. Since the second half of this year, our department has focused on strengthening staff service management, so that customer service personnel can maintain a good service image, strengthen the training of customer service personnel's language, etiquette, communication and problem-solving skills, and improve the service quality of customer service personnel. The department sets up the service concept of "thoughtful, patient, enthusiastic and meticulous", which runs through the service to the owners and takes the owners' affairs as their own business.

(III) Successfully completed the activation of customer account opening, which laid a solid foundation for the overall work of the customer service department. By1October 20-65438, a total of 25 simulated operation accounts were opened, 22 account opening agreements were signed and 55 accounts were activated.

(four) close cooperation with various departments, do a good job of internal and external contact and coordination.

Second, the problems existing in the work of the department

Although the overall work of this department has achieved good results, there are still some problems. In order to further improve the work next year, the problems existing in our department are summarized as follows.

(1) The staff's professional level and service quality are low. Through the work practice of the department for nearly one year, the service level of customer service staff is low. Mainly manifested in the skills and methods of dealing with problems are not mature enough, and the experience of dealing with emergencies is insufficient.

(2) The department management system and process are not perfect. At present, the systems of employee management, service standard and operation flow are not perfect. Therefore, to a certain extent, it has affected the department's work efficiency, staff's sense of responsibility and work enthusiasm.

(3) The coordination and handling of problems are not timely enough, and the information feedback on complaint handling, customer opinions, suggestions and customer help is not timely and comprehensive enough. After receiving the problem, the follow-up and report are not timely, and the ways and means to deal with the problem are inappropriate.

Three. Key points of work plan for the second half of the year

(a) Continue to enhance the level and quality of customer service;

(2) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

(3) Improve the customer service system and process, and basically realize institutionalized management.

(four) closely cooperate with the work of various departments, timely and properly handle customer disputes and suggestions.

(five) to strengthen the relevant management work, so that there is inspection and assessment, and constantly improve the quality of service.

Looking back on the first half of the year, our work was full of hardships and setbacks, but we gained growth and achievements. Looking forward to the second half of the year, we are faced with opportunities and challenges. To this end, all the staff of the customer service department will continue to unite as one in next year's work, and Qi Xin will work together to achieve departmental goals and contribute to the company's development.

About the property work plan for the second half of the year II

Property management is an important part of urban management, and doing a good job in property management is an important function of the government. It is related to the level of urban management and the people's living and working in peace. 2

Summary of work in the first half of the year:

1, organized each community to set up a property management organization in March.

Because my street is located in the center of the city, the property management of most communities in my area has not yet formed or lacks unified and effective management methods, so my department has set up property management organizations in various communities within my street area according to the instructions of superiors. With the increasingly standardized institutions, the property management of 20 communities in my street area will be greatly improved and standardized. It will also be of great help to the daily life of the owners.

2. Further improve the responsibilities of property management.

For the newly established property management organization in the neighborhood where I live, we are constantly improving and formulating various property management responsibilities. With the joint efforts of the upper and lower departments, we will do a good job in the property management service of residential quarters in our street and make unremitting efforts to create a warm and harmonious community environment.

3. Improve various work systems.

The dilapidated houses in this area have been thoroughly registered and measured.

In May and May, owners' committees were established in Hexi District and Yunfu Garden District.

6. In mid-June, mobilize the demolition, collection and collection of dilapidated houses within the jurisdiction.

7. Renovation of some old residential areas within the jurisdiction.

East Street is located in the old city of the new city. Old infrastructure, dilapidated buildings and disrepair are common problems in residential areas. Some residential areas are in an unattended state, with poor living environment, serious problems of random construction, uneven roads, confluence of rain and sewage, and aging and blockage of pipe networks, which reduces the quality of life of residents in residential areas and brings many inconveniences to their lives. The transformation of old residential areas has become an urgent problem to be solved at present. Recently, Dongjie Sub-district Office concentrated its efforts on increasing the demolition of corner areas and the renovation of old residential areas, focusing on improving the living environment and building a good city appearance.

Since the transformation of the old residential area, from planning, construction to acceptance, we have made scientific planning and strict control according to local conditions, so that the transformed old residential area has moderate scale, reasonable layout and complete functions. Our office plans to renovate the 12 site this year. /kloc-Since June of 0/3, Hubei Metallurgical Community, First Hospital of Party School, Dormitory of Coal Design Institute in Laogangfang Community, Dormitory of Xinhua Printing Factory in Hexi Community and Commodity Building Community have been renovated synchronously, which is drawing to a close. In view of the different problems existing in these five old communities, effective measures are taken respectively. Renovation projects include roof waterproofing, courtyard hardening, overhaul of sewage pipe network, installation of unit security doors, painting of fences and corridors, garbage cleaning, demolition of random buildings, construction of residential gates, new construction or maintenance of carports and doormen, etc. Strive to build the old community into a safe and livable community through transformation. The rest of the community is about to start renovation.

Work plan for the second half of the year:

1, to further improve the residential property work system.

2. Actively urge the construction unit to complete the renovation of old residential areas on schedule.

At present, the five communities that have started renovation are being carried out in an orderly manner. The Property Management Office will actively urge the construction unit to complete the renovation task on schedule and achieve a complete success. In the planned transformation of 12 residential area, the remaining seven residential areas will also start construction one after another.

3, efforts to cooperate with the higher authorities to do a good job in the demolition and collection of dilapidated houses.

4. Improve the follow-up management of the renovation of old residential areas.

5. Actively guide the establishment of the owners' committee or the hospital committee.

Whether the owners' committee or the hospital committee can give full play to the main position of owners in property management activities plays a vital role in the healthy development of the industry. In order to improve owners' awareness of participating in property management activities and realize the working goal of "self-management, self-service and self-responsibility", the staff of our office are going to set up owners' committees for qualified communities within their jurisdiction. And carefully guide all aspects of the establishment work, and strictly ensure that the procedures are legal and compliant. With the establishment of owners' committee or hospital committee, it will play an active role in residential property management.

6. Actively coordinate the collection and resettlement of dilapidated houses.

Through the efforts of the property management office of the sub-district office and effective methods and measures, the living quality and living environment of the owners of residential quarters in our street will be further improved, and the property service work will be further standardized. The Property Management Office will continue to improve the follow-up management of old residential quarters, actively guide the establishment of owners' committees or hospital committees, and make unremitting efforts to create a warm and harmonious living environment through the joint efforts of property service units, community owners' committees, owners and relevant departments.

About the property work plan for the second half of the year 3

In the first half of the year, under the leadership of logistics group, the property management company inherited the group's purpose of "serving and educating people", worked hard, was realistic and innovative, and successfully completed the task. 2008 is a year in which the Group advocates high-quality service, the development plan of the Group is ready to go, and our work serves as a link between the past and the future. In the second half of the year, our company will focus on the following aspects:

First, do a good job in daily work

Conscientiously implement the ISO9000 family standard advocated by the Group, do a good job in daily work and improve the service quality of the company. This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do better and win glory for the school and the collective.

Second, rectify the ranks of cadres.

The property management company is formed by the integration of the original four centers and has a large number of employees. At the beginning of the company, there was no competition for cadres. After nearly a year's work, some cadres are competent and some cadres are not competent. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.

Third, the rational planning department.

At the beginning of the company's establishment, after a period of operation, the planning of the department was not perfect, especially the work efficiency and service quality could not be improved. Based on the second point, we will further adjust the company departments and reasonably divide them into five departments, namely-management department,-management department, building management department, security department and office.

Fourth, actively promote "transfer"

The work of "substituting fees for funds" is very important for property management companies. Judging from the current operating situation, the operation of property management companies is difficult. Especially now, the responsibilities of property companies-apartments, property buildings and school management departments are unclear, which makes our work inconvenient in some aspects. For example, what is the definition of "zero repair" and what is the scope of maintenance? How to draw a line? There is no clear explanation yet.

And our maintenance personnel, according to the instructions of the leaders, all the projects that have the ability to repair are repaired as soon as possible, regardless of whether they are within the scope of our company's authority. Such unclear maintenance of rights and responsibilities has brought great difficulties to our work, especially the lack of funds, which has put our work in a dilemma. Therefore, we must actively promote the "transfer from appropriation to payment", so as to fulfill their respective responsibilities and obligations and completely avoid the occurrence of prevarication.

Five, personnel, posts, personnel and efficiency.

Considering the huge team of property management companies and the shortage of funds, the company is prepared to try its best to attract young and promising people to work, and it is not allowed for people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.

Six, in a planned and step-by-step training of cadres and workers.

Before last week, we had a week of training from level 5 positions to team leaders. After the training, each team leader wrote about 1500 words, which is generally considered necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when the group including the company reaches the level of group leader or department manager under the task, it may cause stagnation. So that the following employees don't understand the spirit above, and the spirit above has not been fully conveyed to every employee. This will inevitably affect the improvement of the service quality of the whole group. Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.

Seven, mobilize the enthusiasm of the whole company employees, multi-channel income.

Among all the companies in the logistics group, our company is probably the lowest in income-generating capacity, because all the work is carried out around the theme of "service" and it is difficult to generate income. However, although it is difficult, we must try our best to create income. "If you can earn a dollar, you will never earn a dime." We will do our best to generate income. The specific measures we envisage are:

1. Develop domestic business. Many property management companies are cleaners, and many cadres have such practical experience. Starting from the sanitation in housekeeping is more in line with the current reality of our company and is also a starting point for income generation.

2. Fixed-point, fixed-point and quantitative cleaning of office buildings, teaching buildings and teachers' offices.

3. Rent flowers and business. There is a flower house in the school management department of the company, and now it only provides flower rental business for the conference. We consider expanding our business with limited resources on the basis of the existing scale of the greenhouse, and putting flowers where they are needed on holidays or festivals. On the one hand, it can provide good service, on the other hand, it can also generate income.

4. Undertake small-scale greening projects. We are unable to undertake large-scale projects for the time being. Due to objective reasons, we can only reach an agreement with the Logistics Management Office to undertake small-scale greening within our capabilities.

5. Enhance and increase more paid services for students. At present, there are two kinds of paid services for students by property management companies, one is automatic coin-operated washing machine; The other is to install pure water dispensers in student apartments to provide paid drinking water. This not only facilitates students' daily life, but also generates income for the company. In addition, the leading group of our company has put our heads together and worked hard to serve students, achieving a double harvest of social and economic benefits.

In addition to firmly adhering to the concept of "service" as always, we should also open up working ideas, accurately analyze the opportunities, difficulties and challenges faced by the development of property management companies, strengthen the sense of crisis, advocate the sense of doing things with one heart and one mind, realize the comprehensive, healthy and orderly development of the Group's work, and lay a solid foundation for fully fulfilling the goals set by the Group's development plan.

About the property work plan for the second half of the year 4

This year, under the leadership of the logistics group, the property management company inherited the group's purpose of "serving and educating people", worked hard, was realistic and innovative, and successfully completed the annual work tasks and the company's work plan for the second half of the year. -2008 is a year in which the Group advocates high-quality service, the development plan of the Group is ready to go, and our work is also a year in which we carry forward the past and forge ahead into the future. We should, as always, strengthen the concept of "service", open up working ideas, accurately analyze the opportunities, difficulties and challenges faced by the development of property management companies, strengthen the sense of crisis, advocate the sense of struggle, work with one heart and one mind, realize the comprehensive, healthy and orderly development of the Group's work, and fully complete the goals set by the Group's development plan. This year, our company's work focuses on the following aspects:

1. Seriously implement the implementation of ISO9000 family standards advocated by the Group, do a good job in daily work and improve the service quality of the company. This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do better and win glory for the school and the collective.

2. Rectify the ranks of cadres. The property management company is formed by the integration of the original four centers and has a large number of employees. At the beginning of the company, there was no competition for cadres. After nearly a year's work, some cadres are competent and some cadres are not competent. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.

3. Rational Planning Department. At the beginning of the company's establishment, after a period of operation, the planning of the department was not perfect, especially the work efficiency and service quality could not be improved. Based on the second point, we will further adjust the company departments and reasonably divide them into five departments, namely, student apartment management department, campus management department, building management department, security department and office.

4. Actively promote "shift to payment". It is very important for property management companies to "change apportionment into payment". Judging from the current school operation, it is difficult for property management companies to operate. Especially now, there are unclear rights and responsibilities in student apartments, property buildings and school management departments of property companies, which brings some inconvenience to our work. For example, what is the definition of "zero repair" and what is the scope of maintenance? How to draw a line? There is no clear explanation yet. And our maintenance personnel, according to the instructions of the leaders, all the projects that have the ability to repair are repaired as soon as possible, regardless of whether they are within the scope of our company's authority. Such unclear maintenance of rights and responsibilities has brought great difficulties to our work, especially the lack of funds, which has put our work in a dilemma. The work plan is the company's work plan for the second half of the year. Therefore, we must actively promote the "transfer from appropriation to payment", so as to fulfill their respective responsibilities and obligations and completely avoid the occurrence of prevarication.

5. Staffing, creating posts, reducing staff and increasing efficiency. Considering the huge team of property management companies and the shortage of funds, the company is prepared to try its best to attract young and promising people to work, and it is not allowed for people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.

6. Train cadres and employees in a planned and step-by-step manner. Before last week, we had a week of training from level 5 positions to team leaders. After the training, each team leader wrote about 1500 words, which is generally considered necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when groups, schools, including companies reach the level of group leader or department manager under the task, it may cause stagnation. So that the following employees don't understand the spirit above, and the spirit above has not been fully conveyed to every employee. This will inevitably affect the improvement of the service quality of the whole group. Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.

7. Mobilize the enthusiasm of all employees in the company and generate income through multiple channels. Among all the companies in the logistics group, our company is probably the lowest in income-generating capacity, because all the work is carried out around the theme of "service" and it is difficult to generate income. However, although it is difficult, we must try our best to create income. "If you can earn a dollar, you will never earn a dime." We will do our best to generate income. The specific measures we envisage are:

(1) Conduct domestic business. Many property management companies are cleaners, and many cadres have such practical experience. It is more in line with our company's current reality and a starting point for income generation to start from the hygiene and cleanliness in housekeeping.

(2) Fixed-point, fixed-point and quantitative cleaning of office buildings, teaching buildings and teachers' offices. In order to let teachers have more time to work and study, we are willing to solve these complicated things for teachers.

(3) flower rental and trading business. There is a flower house in the school management department of the company, and now it only provides flower rental business for the conference. We consider expanding our business with limited resources on the basis of the existing scale of the greenhouse, and putting flowers where they are needed on holidays or festivals. On the one hand, it can provide good service, on the other hand, it can also generate income.

(4) undertake small-scale greening projects. We are unable to undertake large-scale projects for the time being. Due to objective reasons, we can only reach an agreement with the Logistics Management Office to undertake small-scale greening within our capabilities.

(5) Strengthen and increase paid services for students. At present, there are two kinds of paid services for students by property management companies, one is automatic coin-operated washing machines; The other is to install pure water dispensers in student apartments to provide paid drinking water. This not only facilitates students' daily life, but also generates income for the company. In addition, the leading group of our company has put our heads together and worked hard to serve students, achieving a double harvest of social and economic benefits.

About the property work plan for the second half of the year 5

Unconsciously, 20 years have passed by half. Looking back on the work in the past six months, under the care of the leaders at all levels of the group company, under the guidance of the leaders of the group property company, and with the support of the leaders and colleagues of development companies, marketing centers, clubs and other companies, all employees have always been driven by the spirit of "five feet", based on the corporate purpose of the group "willing to contribute and be brave in innovation" and adhering to the company's Excellence. Carry forward the spirit of dedication and hard work, successfully complete all the work, and cooperate with marketing centers and clubs for many times to complete public relations and marketing activities, and achieve good results.

At the same time, it has also been well received by the owners of the community. The work in the past six months is summarized as follows, and the work in the second half of the year is further planned.

First, the first half of the work summary

In the past six months since 20-2000, in the face of the general trend of Lanzhou property management, under the guidance and care of superior leaders and the efforts of all employees, we have done all the work with full enthusiasm and achieved certain results in all aspects. The following is a summary of the work in the first half of the year:

(1) Work Summary of Direct Service Department (Golden Key Service Center)

The service center is the window of our external service in Xinghewan, and the service level is much higher than that of the comprehensive management office. After the owner moves in, he only needs a phone call, and the Golden Key Service Center of Xinghewan will provide the owner with 24-hour personalized, zero-interference and all-round services. Since the beginning of this year, according to the service concept of the department, around the core of the department's work, according to the work focus and management objectives of the department's annual work plan, various services, management and training have been carried out. In view of the original shortcomings, training and assessment have been strengthened and gradually improved.

1, charged work

The third focus of work in 2008 is charging. Due to the problems left over from the project, some owners delay or refuse to pay property management fees and some related expenses under various excuses. Golden key service center patiently and thoroughly completes the work of every owner: coordinate all departments in time to solve the problems existing in the owner's room; Visit the owner frequently, understand the owner's needs and follow up in time, and get the praise and recognition of the owner, thus improving the charge rate.

2, the owner (household) satisfaction survey and complaint handling

In the first half of this year, the service center closely followed the engineering problems in the first stage and the restoration work in the second stage. According to the actual situation, we made it clear that after the maintenance work is completed, the service center, the engineering service center and the construction unit must first accept the relevant projects, and the owner can only be notified of the acceptance after the acceptance is qualified, thus reducing the repeated acceptance and complaints of the owner. In order to know the maintenance situation of each household in the past two years, the service center classifies and counts the maintenance records of each household one by one to facilitate the follow-up of future work.

3. Acceptance of the building.

The second priority in 2000 was to hand over the second and first Weifang. While continuing to do a good job in the delivery of the second phase, we will check the source of 23 suites that have not been delivered in the first phase, including indoor engineering problems and missing accessories. For engineering problems, notify the construction unit for maintenance; For the missing parts, notify the relevant departments to supplement. What is missing at present is mainly Dege, and a letter has been sent to inform the development company to purchase and supplement as soon as possible.

4, engineering repair work

The second phase of repossession is proceeding normally. For some units that have completed the repair work, the owners have been informed to accept the second phase of repossession. At present, 1 13 households have been reclaimed for the second time. Due to the reasons of some construction units or the owner's own problems, the maintenance work of some units lags behind, leading to complaints and claims from the owner. While trying to coordinate the relevant construction units to do the repair work as soon as possible according to the handover standard and the owner's requirements, the headquarters also actively communicated and coordinated with the owner to obtain the owner's understanding. Some owners gave up their claims, while others greatly reduced their claims and achieved good results. Since March this year, the work of the joint team has been restarted, which has played a good role in the negotiation and confirmation of owners' claims in the first and second stages.

5. Community activities.

In the first half of the year, in addition to solving the urgent needs of the owners and providing them with good services, it is also an important factor for the service center to carry out community activities suitable for the owners. A series of community activities with the theme of "Let's get together and enjoy the Year of China" were carried out: the Spring Festival owners' get-together, greeting the Spring Festival and guessing the Lantern Festival; On Children's Day, a "Beautiful and Happy Children's Day" community activity was held. These activities have been positively responded by the majority of owners, and the owners have responded well, which has also increased our confidence in doing community activities well. At the same time, according to the needs of the elderly owners, in the case that the facilities and configuration of the owners' activity room have not been solved, we try our best to arrange training and activity venues for them, and arrange employees to serve as English teachers to take English classes for the elderly owners, which has been well received by the elderly owners. After the Wenchuan earthquake, the owners were promptly mobilized to carry out charitable donation activities, and a total of 70 260 yuan RMB, US$ 5,200 and HK$ 5,000 were received from the owners.

(2) Work summary of indirect service departments (Safety Management Department, Sanitation Department and Engineering Department)

In the first half of 2008, the indirect service departments firmly grasped their respective responsibilities. With the care and support of leaders at all levels in the company, all employees of the Safety Management Department, the Environmental Sanitation Department and the Engineering Department carried forward the spirit of "hard work and hard work", overcame all kinds of difficulties, achieved high quality and strict requirements, and successfully completed the tasks in the first half of 20-2008.

1, safety management department (public security management, traffic management, fire management, etc. )

The main work of the safety management department is to do a good job in the "three management" of public security management, traffic management and fire control management. In the first half of this year, the safety management department emancipated its mind and sought truth from facts. There were 0 public security incidents, 0 criminal cases 1, 0 theft incidents and 2 fire accidents in the owner's home 1, which have been handled.

1. In terms of public security management, since June 65438+ 10 this year, management has been strengthened and a number of management schemes have been formulated. During the renovation of the park, * * * captured two thieves and saved the company nearly 20,000 yuan in economic losses. The concierge distributed newspapers and letters to the owners for about 140 times, pushed articles for the owners for about 1000 times, and cooperated with relevant departments to carry various furniture and other articles for the owners for about 70 times. In view of the special period of the Spring Festival, the notice plan 1 copy was issued to ensure the safety of the company's property and site property during the Spring Festival, and there was no loss or theft.

Second, in terms of traffic management, since June 5438+ 10, the company has done a good job in the charge management of vehicles entering and leaving the underground parking lot in strict accordance with the Beijing Motor Vehicle Charge System (Provisional), and increased the supervision and registration management of vehicles entering the underground parking lot and parking in the middle of the community. The number of inspections is more than 20 times a day, more than 600 times a month and more than 3,600 times a year. Through hard work, traffic conditions have also improved. In the past six months, traffic accidents occurred in the community 1, and the traffic control department handled it 1.

Third, in the fire management work, from June 65438 to 10, the company conducted a comprehensive inspection of the fire equipment in the residential building for six times, made records, and closed the management with 495 self-adhesive seals, effectively putting an end to fire accidents.

2. Environmental Maintenance Department (Greening and Maintenance, Sanitation and Cleanliness)

First, in the greening and maintenance work, two Chilean honey palms were carefully maintained in the Changyuan thermal insulation greenhouse in spring, and the indoor and outdoor dry and wet temperatures were regularly sprayed, heated and recorded every day until the greenhouse was demolished in April. In addition, about 250,000 seedlings of various ground cover plants were planted in the whole park, with turf 1 20,000 cubic meters, and 5,000 pots of green plants were placed in each room, thus ensuring the green environment of the park, sales centers, clubs and apartments. In order to fully cooperate with the third-phase sales, we worked overtime, and changed some seedling varieties in Yuen Long and Changyuan according to the actual surrounding terrain and seedling growth habits. Moreover, in the maintenance work, fertilization, spraying and even watering are the right medicine.

Second, in the cleaning work, firstly, the staff should be trained, and inspectors should be sent every day to supervise and track the sanitation of all areas of the cleaning company, supervise and correct its unreasonable operation, solve problems in time when found, and promote its cleaning level and service awareness to meet the company's standards and requirements. Through hard work, the paid service group completed the paid service leaflet in the first half of the year, resulting in-yuan,-yuan and-yuan.

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