Find Mobile How to find a lost mobile phone

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If the device is accidentally lost, you can use the "Find Device" function to try to locate and lock the device to retrieve the device, or try to back up or clear the device. data to protect the security of personal information.

Warm reminder:

If the device is not powered on and connected to the Internet, or the "Find Device" function is not turned on and the device cannot be located, it is recommended to contact the police for help as soon as possible and call the operator to report the loss. Mobile phone number, freeze or unbind bank card, WeChat, Alipay and other account information in a timely manner to avoid personal property losses.

When using "Find Device", the lost device needs to meet the following conditions:

1. If the device is lost, you need to log in to your vivo account and turn on the "Find Device" function

2. The lost device is powered on

3. The lost device is connected to the data network or WLAN network

If the lost device is logged into the vivo account and the "Find Device" function is not turned on, you can Try to remotely turn on the "Find Device" function

To remotely turn on the "Find Device" function, the following conditions must be met before it can be turned on:

1. For security reasons, it is necessary to verify the lock of the remote unlocked device. Screen password (if the device does not set a lock screen password, remote opening and search is not supported).

2. The device needs to be connected to the Internet and can communicate. When the device to be opened is not connected to the Internet or the network condition is poor, the remote opening command cannot be issued normally. If the device is lost and the SIM card is inserted, please operate the device according to The page prompts you to enter the SIM card number in the lost device, issue instructions through the SMS channel, and try to turn on the device network switch. If the lost device does not have a SIM card inserted, it is recommended to wait for the device network to be restored before trying to turn it on remotely.

"Find Device" operation method

1. Visit the "Find Device" website

Log in to the vivo cloud service official website through a browser on your mobile phone, Pad or computer : Web link, select "Find Device" to enter. You must log in with the same vivo account and password as the lost device.

2. Locate the device

1) When entering the "Find Device" page, select the device that needs to be located in the device list, and the device location will be automatically located. After the device is successfully positioned, the page will display the location icon and the address information of the location.

2) Click the page? icon to manually update the device’s location information.

3) If the corresponding lost device is logged into the vivo account and the device search function is not enabled, in the "Find Device-My Device" list, scroll down to find the machine under the account name that has not enabled the device search function, and click Remote Enable. Verify the vivo account password and the lock screen password to remotely enable the device, and try to enable it remotely.

, not connected to the Internet, etc., does not meet the conditions of "find device".

3. Play ringtone

When the located device is close to you, you can click "Play ringtone", and the device will continue to ring at the maximum volume for 3 minutes to allow the sound to pass through. Auxiliary positioning device to help narrow down the scope of finding the device.

*Note: ① The ringtone will still be played when the device is in silent mode or vibration mode. When operating "Play Ringtone", try to avoid operating the function from a distance to prevent the device from running out of power or being shut down by others, causing the device to be unable to be located. ②When canceling the ring on your phone, you need to enter your vivo account password or lock screen password.

4. Lost Mode

After turning on Lost Mode, you can lock the device remotely. At the same time, the preset contact information and messages will be displayed on the lock screen so that the person who picked up the phone can get in touch. If someone tries to unlock the device, the device's front camera will automatically take a photo every time the password is entered incorrectly twice. You can click "View Photos" to obtain the photo content.

*Note: ① If the device supports and turns on the NFC function, when the device is in lost mode, the NFC function will be automatically deactivated to prevent others from using bus cards and access cards. ②The sub-functions in lost mode vary slightly depending on the model. Please refer to the actual page display for details.

5. Remote card lock

After the device enters lost mode, you can turn on "remote card lock" on the "Lost Mode" interface to remotely enable the PIN for the SIM card inserted in the lost device. code verification. Restarting the device or inserting or removing the SIM card will require you to enter a PIN code for verification to prevent others from using the SIM card to steal information.

*Note: ①Only some models support the remote card lock function; ②The PIN code is the personal identification password of the SIM card and is a security measure to protect the SIM card. When the PIN code is entered incorrectly for more than 3 times, the card will be automatically locked for protection. At this time, the PUK code needs to be used to unlock the SIM card. The PIN code and PUK code are both provided by the operator. You can obtain them by checking the card information of the SIM card or contacting the operator.

The contact numbers of China’s four major operators are: 10099 (China Radio and Television), 10086 (China Mobile), 10010 (China Unicom), and 10000 (China Telecom). You can call them when you have time.

6. Back up data

Using the "data backup" function, data such as contacts, text messages, schedules, etc. that support automatic synchronization will be synchronized to the cloud for storage. Log in to your vivo account on another vivo device to synchronize these data to reduce data loss.

*Note: After operating "Data Backup", you can click on the "Command Record" page to check whether the device executes the command, and log in to the vivo cloud service official website to check whether the data has been backed up successfully. Cloud data can be synchronized on other devices only after the data on the lost device is successfully backed up.

7. Clear device

If it is confirmed that the device has been lost, you can use the "Clear Device" function to remotely delete all data on the device to maximize privacy security and prevent private data from being Give way.

*Note: If you operate "Clear Device", the device will clear all data and restore factory settings, but it will not affect the data backed up by the cloud service. After the clearing is successful, you will lose control of the device, and you will no longer be able to locate the device, play ringtones, set lost mode, etc. Once cleared successfully, the operation cannot be undone, so please operate with caution.

If you have more questions, you can enter the vivo official website--My--Online Customer Service--Scroll to the bottom--Online Customer Service--Enter manual customer service for consultation.