What if Taobao sellers can't get a refund?

When I met an unscrupulous Taobao seller, I handled it like this.

1, Taobao intervened

First mention the after-sales refund, waiting for the seller's consent. If the seller does not agree, ask Taobao to intervene, and Taobao will handle it after understanding the situation. However, the result of Taobao's handling is generally to force the seller to agree to "return a refund". But it doesn't matter. In this way, we can get the address and contact information of the seller, laying the foundation for subsequent consumer association and prosecution. At the same time, it can guarantee a full refund and reduce the loss after the return. If you just ask for a refund, follow the steps provided by mobile phone Taobao. After the buyer returns the goods, the rights protection is over.

But this time, because I asked for "one refund and three compensations", I still have the next step.

The "My Taobao" page of mobile phone Taobao has the "My Little Honey" option, and you can ask Taobao to intervene. If you want to further protect your rights through consumer associations or litigation, you can ask Taobao to disclose the seller's information after asking for intervention to force the seller to agree to a "refund". If Taobao does not provide it, you can ask Taobao to bear joint and several liability (Article 48 of the Consumer Protection Law).

The specific process is as follows:

(1) Enter "My Honey", state the disputed content and declare that manual customer service is needed.

(2) After transferring to manual customer service, Taobao is required to disclose information to the seller. Generally, it will be transferred to senior customer service at this time, and he is also required to disclose information to the seller. At this time, the customer service will verify your personal information first, which is equivalent to exchanging your information for the seller's information.

(3) After verifying personal information, customer service will provide links and spreadsheets for you to apply for information. After submitting according to the requirements of the website, Taobao will send you the seller information within five working days. In the meantime, pay attention to text messages, phone calls, emails and letters in Taobao station.

2. Through consumer associations

Consumers can call the hotline 123 15 to complain and report illegal businesses.

(1) Through the Consumer Council website

There is a "I want to complain" option on the homepage of the website. After clicking enter, you can make a complaint according to the website guidelines. At this time, we will use the address and contact information that we want to refund through Taobao.

If the seller has malicious harassment, he can also report it through the malicious harassment reporting option on the website. This complaint also used this method.