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Jingdong finally cheated customers with its store

I have always admired Liu Qiangdong and admired him as an idealist who insisted on the authenticity of JD.com and insisted on a customer-centered service and after-sales system. Therefore, I have been using JD.com for more than ten years, and I have even kept PLUS, and I have spared no effort to recommend JD.com to my friends for the peace of mind and peace of mind of shopping.

Two recent events have completely changed my opinion of JD.com.

1. JD.com officially refused after-sales service because the DS code label on the solid-state drive was damaged, while one customer service staff claimed that it is consumers' "instinct" to check whether the product labels are complete after arrival, and another customer service staff It is claimed that consumers must understand every label on the product. Is this a requirement for consumers? Does this comply with consumer protection laws?

2. The medicines purchased from Jingdong Pharmacy actually failed to pass the review for two days, and there was no sound, no response, and no refund was received.

In contrast, two things happened when shopping on Tmall:

1. The product was faulty and I paid to send it back to the store. The store asked me to pay the shipping fee. , I complained to Taobao customer service, and the result was that not only was the shipping fee waived, but the shipping fee I paid was also refunded;

2. Yesterday, while waiting for the result of JD.com’s review being invalid, I complained to Alibaba Place an order for medicine at a large pharmacy, and soon the doctor will call for diagnosis and treatment, and the pharmacist will approve the order.

I finally understood that no matter how idealistic Liu Qiangdong was at first, the dragon slayer will eventually turn into an evil dragon, and the store owner will eventually bully customers. It’s just that the customers that JD bullies are customers and consumers, while the customers that Taobao bullies are merchants, but it’s the consumers that it protects.

Because Taobao understands that protecting consumers is the foundation of a platform. Only when consumers are willing to consume with confidence can it bring more business opportunities and attract more merchants to the platform.

As a merchant, JD.com itself is the athlete and the referee. The enemy it faces is naturally the consumer. At this time, the consumer is in a disadvantaged position of being bullied and has nowhere to complain.