What if the mobile phone can't send a message?

If you use a vivo phone, all text messages cannot be sent.

1. Confirm whether the phone bill balance is sufficient.

Please confirm whether the phone bill of the mobile phone card is sufficient. If the phone bill is not enough, sending SMS will fail.

2. Switch flight modes

You can try to switch flight modes, re-trigger the network and try again.

3. Check whether to use a third-party SMS APP.

Third-party SMS applications may have compatibility problems. We suggest that you use the SMS app that comes with the system, go to Settings-Applications and Permissions-Permission Management-Permission-Default Application Settings-Information, and set it as Information.

4. Check whether the number of the SMS center is set correctly.

Enter Settings-Applications and Permissions-System Application Settings-Information-More Settings-SMS Center Number. If you don't know the local SMS center number, please contact the operator to get the SMS center number and set it.

* Note: You can also check the number of the local SMS center by checking other mobile phones using the SIM card of the same operator.

5. Compare and test SIM cards

It is recommended to put the SIM card on other mobile phones to send SMS test. If it still fails to send, it is recommended to consult the operator's customer service.

6. Restore all settings

Go to Settings-System Management-Backup and Reset-Restore all settings, and then follow the onscreen instructions.

* Note: Restoring all settings will not delete any data or media files, but only restore all settings of the mobile phone, and some third-party application accounts need to log in again. Please ensure that the use of the software will not be affected before operation.

If the above methods can't be solved, you can back up the data of your mobile phone in advance and take it to the local vivo customer service center for testing and processing. The address of the customer service center is: go to official website /vivo Mall APP-My-service outlets or the webpage version of vivo official website-slide to the bottom-service support-service outlets query-select provinces and cities to query the address of the customer service center. It is recommended to call in advance before going to avoid empty running, plan your trip reasonably and travel safely.

If you use a vivo phone, all text messages cannot be sent.

1. Confirm whether the phone bill balance is sufficient.

Please confirm whether the phone bill of the mobile phone card is sufficient. If the phone bill is not enough, sending SMS will fail.

2. Switch flight modes

You can try to switch flight modes, re-trigger the network and try again.

3. Check whether to use a third-party SMS APP.

Third-party SMS applications may have compatibility problems. We suggest that you use the SMS app that comes with the system, go to Settings-Applications and Permissions-Permission Management-Permission-Default Application Settings-Information, and set it as Information.

4. Check whether the number of the SMS center is set correctly.

Enter Settings-Applications and Permissions-System Application Settings-Information-More Settings-SMS Center Number. If you don't know the local SMS center number, please contact the operator to get the SMS center number and set it.

* Note: You can also check the number of the local SMS center by checking other mobile phones using the SIM card of the same operator.

5. Compare and test SIM cards

It is recommended to put the SIM card on other mobile phones to send SMS test. If it still fails to send, it is recommended to consult the operator's customer service.

6. Restore all settings

Go to Settings-System Management-Backup and Reset-Restore all settings, and then follow the onscreen instructions.

* Note: Restoring all settings will not delete any data or media files, but only restore all settings of the mobile phone, and some third-party application accounts need to log in again. Please ensure that the use of the software will not be affected before operation.