Can I refund the ticket of China Southern Airlines?

In principle, tickets of China Southern Airlines can be refunded; The refund amount of different air ticket discounts is also different. The specific refund provisions are as follows:

The website reservation will be refunded according to the following procedures:

1. After logging in, enter the booking order management, select the booking record that you want to refund, click I want to refund, and then click OK to refund the ticket to complete the online refund operation;

2. According to the use of the ticket fare held by the passenger, if necessary, the passenger shall pay the corresponding change fee.

3. This refund will be transferred to the original user's payment account, and the specific arrival time is determined by the bank's settlement cycle.

4. If you buy tickets at the counter or the agency, you can go directly to the ticket purchase point for refund.

5. Tickets purchased from other websites shall be handled with reference to the provisions of other websites.

The calculation rules for voluntary refund are as follows:

1, F/J cabin air tickets and children's tickets calculated by F/J cabin fare: a refund fee of 5% of the face price will be charged 2 hours before the scheduled departure time of the flight; A refund fee of 10% of the ticket face value will be charged 2 hours (excluding) before the scheduled departure time of the flight; Refund of baby tickets, revolutionary disabled soldiers and people's police discount tickets calculated according to F/J class fares: no refund fee is charged.

2. Refund of tickets corresponding to fare classes C and C* in cabin C: a refund fee of 10% of the face price will be charged 2 hours (inclusive) before the scheduled departure time of the flight; A refund fee of 20% of the face value will be charged 2 hours (excluding) before the scheduled departure time of the flight;

3. Refund of the ticket with the fare class corresponding to D*/I* in D/I cabin: 20% of the ticket face price will be charged 2 hours (inclusive) before the scheduled departure time of the flight; A refund fee of 30% of the face value will be charged 2 hours (excluding) before the scheduled departure time of the flight;

4. Refund of W/Y class air tickets and children tickets calculated according to W/Y class fares: 5% of the face value will be charged 2 hours (inclusive) before the scheduled departure time of the flight, and10% of the face value will be charged 2 hours (inclusive) before the scheduled departure time of the flight; Refund of baby tickets, revolutionary disabled soldiers and people's police discount tickets calculated according to W/Y class fares: no refund fee is charged;

5. Refund of B/M/H cabin: 20% of the face value will be charged 2 hours (inclusive) before the scheduled flight departure time, and 30% of the face value will be charged 2 hours (inclusive) before the scheduled flight departure time;

6. Refund of tickets with S 1* corresponding to S cabin: Refund 2 hours (inclusive) before the scheduled departure time of the flight, and charge a refund fee of 20% of the face price each time; Refund the ticket after 2 hours (excluding) before the scheduled departure time of the flight, and charge a refund fee of 30% of the face price each time;

7. Refund ticket with S2* corresponding to S cabin: Refund the ticket 2 hours (inclusive) before the scheduled departure time of the flight, and charge a refund fee of 30% of the face price each time; Refund the ticket after 2 hours (excluding) before the scheduled departure time of the flight, and charge a refund fee of 50% of the face price each time;

8. Refund tickets with S3* corresponding to S cabin: Refund tickets 2 hours (inclusive) before the scheduled departure time of the flight, and charge a refund fee of 50% of the face price each time; No refund is allowed after 2 hours (excluding) before the scheduled departure time of the flight, that is, a refund fee of 100% of the face price is charged each time.

9. Refund in U/A/L cabin: A refund fee of 30% of the face value will be charged 2 hours before the scheduled departure time of the flight; A refund fee of 50% of the face value will be charged 2 hours (excluding) before the scheduled departure time of the flight.

Cabin 10, E/V/Z/T/R Refund: A refund fee of 50% of the face value will be charged 2 hours before the scheduled departure time of the flight; No refund is allowed after 2 hours (excluding) before the scheduled departure time of the flight, that is, a refund fee of 100% of the face price is charged each time.

1 1., P/K/Q/N product cabin tickets shall be implemented according to the specific document usage conditions.

12. If the ticket is refunded after the change, the change fee will not be refunded; If the ticket is refunded again after the change of the booking space, the fare difference will be handled according to the refund standard of the new fare booking space after the change, and the other part will be handled according to the refund standard of the booking space before the change, and the refund fee will be charged in total, and the corresponding rate will be selected according to the new seat withdrawal time.

13. Passengers who want to refund their tickets should do so within 13 months at the latest (if the tickets are completely unused, they will be replenished), and they will not be processed after the time limit. If the ticket is overdue, the ticket price, airport construction fee and fuel surcharge will not be refunded.

14. If the connecting ticket is filled in different cabins with published freight rates (F/J/C/W/Y/B/M/H/U/A/L/E/V), the refund shall be handled according to the corresponding regulations of each cabin; If you use different combinations of published freight rates (F/J/C/W/Y/B/M/H/U/A/L/E/V) and special freight or product cabins (C/D/I/S/P/K/Q/N/Z/T/R) to fill in the joint ticket, it will be

15. If part of the return ticket is used to request a refund, the one-way fare of the corresponding cabin of the used flight segment shall be deducted, and the balance shall be handled according to the provisions of the corresponding cabin;

Remarks: If the flight is cancelled due to airline reasons or the passenger cannot travel due to illness, the ticket can be refunded or changed free of charge:

(1), domestic transport passengers who refund their tickets due to illness must propose and withdraw their seats before the scheduled departure time of the flight, and those who fail to withdraw their seats as required will be treated as voluntary refunds;

(2) Passengers who have purchased tickets for China Southern Airlines in official website must go to the ticket office directly under China Southern Airlines for refund due to illness in cities with ticket offices directly under China Southern Airlines; If there is no ticket office directly under China Southern Airlines, you can call China Southern Airlines Customer Service Center to apply before the flight takes off.

(3) When purchasing tickets, passengers are required to provide the original and photocopy of their ID cards. If the flight period specified in the ticket is not suitable for boarding, a true and effective diagnosis certificate (including the original diagnosis certificate, registration form and original medical records) issued by a medical institution at or above the county level. (For passengers who can't provide the registration form, they can also use medical records such as hospitalization fee certificate or payment invoice or online registration screenshot instead. If the sick passengers cannot provide the above materials, they will voluntarily refund their tickets.

(4) Refund due to illness of international transport passengers shall be handled according to the provisions of voluntary refund.