How to complain about the rookie station

You can contact the customer service to complain about the rookie station through the official customer service hotline, WeChat official account, APP and other channels.

If you are not satisfied with the customer service reply of the rookie station, or if it is not handled in time, you can call the local consumer complaint number and report the complaint to the relevant departments. If the above methods can't solve the problem, you can seek mediation or arbitration from a third party. For example, you can consult local consumer committees, industry associations and other institutions, or make complaints through online complaint platforms and other channels.

It should be noted that when making a complaint, it is necessary to provide accurate and detailed complaint contents and relevant evidence for the rookie station and relevant departments to verify and handle. At the same time, it is necessary to keep relevant evidence and records for future verification.

Matters needing attention in complaining about rookie station

1. Keep relevant evidence, such as express delivery number, SMS record, taking photos, etc. To prove that your complaint is reasonable.

2. Choose appropriate complaint channels, such as official website, customer service phone number and official WeChat account.

3. Keep calm when complaining, express your dissatisfaction and demands politely, and avoid emotional excitement or inappropriate language.

4. Be clear about your requirements and expectations when complaining, such as asking for a refund and re-shipping. Let the rookie station handle the problem better.

5. If the other party has a bad attitude or can't solve the problem, you can choose to complain to the relevant departments or organizations.