The most effective way to complain about physical store merchants

First, how to complain about physical stores? Call the consumer complaint number 1202 1, and it is more reliable to report by real name. If it is a chain store, you can also complain to the headquarters and so on. There are many ways, and the best one is 3 15. If negotiation fails, you can complain to the local consumer association. Ii. Legal Basis At present, there are only laws and regulations on online shopping in China, such as the Measures for the Administration of Online Transactions, the Law on the Protection of Consumers' Rights and Interests, and the Law on Product Quality, among which the Measures for the Administration of Online Transactions is a law and regulation specially issued for online shopping. According to Article 3 of the Measures for the Administration of Online Transactions in People's Republic of China (PRC), online commodity trading as mentioned in these Measures refers to the business activities of selling goods or providing services through the Internet (including mobile Internet). The term "related services" as mentioned in these Measures refers to providing third-party trading platforms, publicity and promotion, credit evaluation, payment and settlement, logistics, express delivery, network access, server hosting, virtual space rental, website design and production and other for-profit services for online commodity trading.

Legal objectivity:

"Measures for Handling Consumer Complaints by the Administrative Department for Industry and Commerce" Article 11 A consumer complaint shall meet the following conditions: (1) There is a clear respondent; (two) there are specific complaints, facts and reasons; (3) Belonging to the scope of responsibilities of the administrative department for industry and commerce. Article 12 If a consumer complains through a letter, fax, short message, e-mail, 123 15 website, it shall specify: the name, address, telephone number and other contact information of the consumer; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Complaint date, etc. If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.