What should I do if I top up my phone bill using Alipay on my mobile phone?

First find Alipay on our mobile desktop and click on it, as shown in the picture below.

Then click on the recharge center, as shown in the picture below.

Then click on the recharge record, as shown in the figure below.

Then click on the transaction record with the wrong recharge, as shown in the figure below.

Then click Complain, as shown below.

Then click Account Stolen, the money was not paid by me, as shown in the picture below.

Then click Next, as shown in the picture below.

Then click on the record of your wrong recharge and click Submit, as shown in the figure below.

Usually within one to three working days, Alipay customer service will call you to confirm some relevant information with you. As long as you clearly explain some relevant information and circumstances to him, Alipay will make the wrong recharge for you. The funds are returned to you.

Extended information:

When you charge the wrong phone bill, you can contact the other party's mobile phone to communicate with him in the shortest time. If the person you meet is kind, he is willing to refund. This is the best solution.

Be sure to keep the evidence after recharging the phone bill to avoid disputes. If you need to recharge your phone bill, it is best to choose a mobile phone store to recharge, so that you are at least guaranteed. When recharging phone bills online, you should choose a regular official website to avoid unnecessary losses.