What if pdd customer service ignores people?

In the past two years, due to the rapid development of Pinduoduo, many young people

have started to buy some cheap

small commodities in Pinduoduo, but many merchants have also started the journey of filling orders and will

send empty packages to buyers by mistake. What should I do if I receive empty packages and the customer service doesn't handle the reply? How to complain?

If friends encounter problems when shopping online, if the customer service of the store

doesn't reply, they can go to the customer service of the service platform to handle it.

1. Open Pinduoduo APP, select the {Chat} option directly below,

then click in to find the official customer service in Pinduoduo, and you can answer

. If it is the small program "Pinduoduo", you must click "Personal Center"-"My Message" and select the dialogue of the official customer service in Pinduoduo.

2. You can dial the customer service telephone number in Pinduoduo. The customer hotline is 21-6189788,48822528, and the store hotline is 21-61897188. The customer service hours are 9:-2:.

3. You can also click and drop the order information. There is a word "complaint" over there. Click in and write down the problem you want to reflect, waiting for the service platform to help you deal with it.

4. Another way is to search WeChat official account "Pinduoduo" who is following the mobile phone wechat, enter the mobile phone wechat WeChat official account, click the button "Service Platform Customer Service" in the lower right corner, select "Contact Service Platform Customer Service", then click in and type your question in the prompt box, and a technical professional customer service will help you solve it.

All the above methods can contact the platform website to complain about the customer service of the store.

However, you must pay attention to leaving direct evidence when you complain.

Without direct evidence, even if you are appropriate, it will not work.

In fact, empty packages are products that are equivalent to fakes, and the punishment is particularly strong. For empty package goods, fake goods will be permanently removed from the shelves, and serious restrictions on the withdrawal of funds from the fake shop will also detain part of the deposit and loan balance to the buyer for compensation, and the platform will explain it to the user.

if the customer has bought something in the store, it is found to be

empty package and fake after receiving the goods. Click in the interface of the personal center and select the

button. Go in and set the feedback, and then explain the situation.

finally, you will see frequently asked questions. Choose the quality problem among the frequently asked questions. The specific details can be filled in according to the actual situation, with clear pictures. The report must be true, and there can be no false report.

in case of malicious comments, you can take screenshots to keep the evidence and contact customer service for feedback in WeChat official account. In case of a report, we should first pay attention to the inclusion of evidence to prove that it is not the responsibility of the merchant, and then we can provide evidence and contact customer service to make a complaint. If it is still judged as a mistake after proof, we can post a note on the forum for verification and handling.

In fact, many people are engaged in bad reviews or malicious complaints, causing many new businesses to suffer losses and deception. Novices who don't understand the business are often caught. In fact, some of them want to cheat money, and some of them are sent by competitors to spoil things. In this case, the first thing is to keep the evidence, and it is best to guide the buyers to tell the reasons.

Of course, if a business is complained, it depends on whether it is their own fault.