Nanning Mayor Hotline

The Nanning mayor’s hotline is: 0771-12345.

As long as Nanning citizens dial the phone number 12345, they can get corresponding services and assistance from various government departments.

The Nanning Municipal Government Public Service Call Center has been established. This "one-stop" city service center to help government departments communicate directly with citizens will be used as a follow-up to the emergency linkage emergency rescue system. To create another "Nanning model" in the field of government services.

The government public *** service call center has two types of government seats and entrusted answering seats. The government bench is composed of personnel from various relevant government departments, and they answer calls for no less than 7 hours a day. For departments that are indeed unable to dispatch personnel due to staffing reasons, the incoming calls will be answered and recorded by entrusted answering agents and forwarded to various functional departments for processing.

The entrusted reception desk personnel are composed of relevant professional agents recruited by the Liaison Center and the Letters and Calls Bureau. After training and approval by various government departments, they are responsible for answering, recording, conveying, entrusted consultation and other services.

Job Responsibilities:

The 12345 hotline, in accordance with the principle of “response must be answered, must be answered”, categorizes and integrates the services set up by departments at all levels to provide business inquiries, consultation, and services to the public. Non-emergency government affairs hotlines for complaints, help, public services, collection of opinions and suggestions, public opinion surveys, etc.

The work of the 12345 hotline must accept the legal supervision of the people's congress deputies at the same level and the democratic supervision of the CPPCC members. The operation status of the 12345 hotline and the handling status of each department shall be reported as required, and shall be disclosed to the public through appropriate means. Actively accept social supervision.

Comprehensively use various methods such as system supervision, written supervision, special supervision, and instruction supervision to urge and supervise the handling of the undertaking units. Through all-round supervision and various forms of supervision, all units are encouraged to perform their duties conscientiously and ensure that "everything is responded to and implemented" for the masses' demands.