Didi Express can actually raise its own price and call names. How can you complain?

Didi express, the driver increases the price and curses. Passengers should complain about bad drivers and safeguard their rights and interests. The complaint method is as follows:

1, open the Didi Chuxing software, and several options in the top row, express train and taxi, are the selection modes when calling a car. If you want to complain about the driver, click the humanoid button in the upper left corner to enter;

2. The Didi Travel page has four options, including order, wallet, settings and customer service. Click "Customer Service" to enter the next step;

3. In the customer service center, click "All" on the right side of "Recent Orders" to find the one that needs to be complained;

4. On the "Problems Encountered in Orders" page, find out the problematic orders according to time or road section, click on the orders to enter the follow-up procedures, and pay attention to the complaint actions as soon as possible to avoid order confusion or other problems;

5. On the "Order Problem" page, the platform provides a quick solution window for common problems. In order to improve efficiency, you can directly click on "Online Customer Service" at the bottom to give feedback;

6. After the intervention of manual customer service, passengers will express the behavior of unscrupulous drivers they encounter to customer service in concise words, paying attention to seeking truth from facts and not exaggerating the incident, so as not to affect our complaint success rate;

7. Within a short time after the complaint is over, the platform will tell us the driver's handling result through SMS. Generally speaking, passengers can get satisfactory answers. If the result does not meet the requirements of passengers, you can try to complain again.