How to get a full refund on Loong Airlines tickets?

If your flight is delayed or canceled due to airline reasons, you can apply for a full refund. If the refund is due to the passenger's own reasons, he/she needs to apply for an involuntary refund based on the validity period of the ticket and the purchase channel. If there is a hospital certificate or school certificate, etc., a full refund can also be made. It should be noted that Loong Airlines tickets purchased during the epidemic can be voluntarily refunded, apply for a refund, and receive a refund of the refund fee collected. For tickets that have been refunded or changed other than the remaining dates, the refund fee/change fee and ticket price difference collected will no longer be refunded.