How to compensate if the express delivery is lost?

Question 1: How to compensate if the express delivery is lost? If something is lost, even if the express delivery company is willing to compensate, at most it will compensate you three times the shipping cost. It's useless for you to complain! Many express delivery bills have compensation written on the back. And be sure not to lose the shipping coupon. You should also talk to your girlfriend carefully and give her the tracking number to check to make sure that you have indeed sent mooncakes. The responsibility for not receiving them is not yours. Talk to your girlfriend carefully and I believe she will understand. of! come on!

Your special confession will not have much effect, and the value of a box of mooncakes is not too high, unless you buy insurance! You can ask for compensation from the courier, but you have to pay attention to how the compensation is written on the bill.

Question 2: What should I do if the courier loses the goods delivered on Taobao? How should they compensate? 10 points If the express delivery is lost, the express company must compensate the sender, or the sender agrees to compensate the recipient.

Compensation method:

1. If there are insured items, compensation will be based on the actual value of the items;

2. There are no insured items: the maximum document price shall not exceed 100 yuan/ Tickets, the maximum price of items shall not exceed 300 yuan/ticket;

3. If the shipper signs an agreement with the express company during delivery, compensation will be paid according to the agreed compensation method.

Question 3: How to compensate if STO Express loses the express package! I encountered the same problem as you. Although the items were not as valuable as yours, they were still lost. I called the Valtong branch and asked for help. It was very annoying. There will be no need to use STO in the future. You can contact the complaint department of their company. If there is no result, complain to the Consumers Association department or go through legal procedures. Be sure to keep the evidence.

Question 4: STO Express lost my express package. The issue of how to compensate the express delivery is also a hot topic now

Especially the compensation

Often the compensation is not adequate

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Because there is an agreement when signing a courier contract, most people don’t pay much attention to the compensation clause

Often the courier company defines itself as only compensating for , even if there is no objection

Alas, it’s Chinese characteristics, so don’t be angry, it’s not worth it.

Question 5: What is the compensation standard for lost express delivery? If there is a value guarantee, what is the price of compensation? If there is no guaranteed value, in principle, compensation can only be made at three times the postage price at most. In judicial practice, if there is no guarantee of value, if the mailed item and its actual price can be proven, compensation will be based on the original price. There are already cases. Reference: "Express Delivery Market Management Measures" Article 20: During the express delivery service process, if the express delivery (email) is delayed, lost, damaged, or has inconsistent contents, the enterprise operating the express delivery business shall compensate according to the law in accordance with the agreement with the user.

If there is no agreement on compensation matters between the enterprise and the user, for purchased express mail (email) with insured value, compensation shall be based on the insured value. For express mail (mail) that has not been insured, compensation will be compensated in accordance with the "Postal Law of the People's Republic of China", the "Contract Law of the People's Republic of China" and other relevant laws. "Postal Law" Article 47 Postal enterprises shall compensate for the loss of certified mail in accordance with the following provisions:

(1) If insured mail is lost or completely damaged, compensation shall be based on the insured value; if it is partially damaged, Or if there is a shortage of internal parts, the actual loss of the mail will be compensated based on the ratio of the insured value to the total value of the mail.

(2) If uninsured mail is lost or damaged, or if the contents are missing, compensation shall be based on the actual loss, but the maximum compensation amount shall not exceed three times the charged rate; if registered mail is lost or damaged, compensation shall be based on the actual loss. Compensation will be three times the rate charged.

Question 6: How to compensate for lost express delivery? If you tell the seller about this, usually the seller will handle it.

If you handle it yourself: Personally, I think it’s better not to over-report, because in this case it would be good to be fully compensated. People who buy will never be good at selling. The express company is in this business and will ask you to prove something. Yes, you won’t be able to justify it when the time comes. Just tell him the actual price and let's see how they deal with it. It has been noted that according to the highest standard, the compensation shall not exceed 5 times the freight cost of the shipper. If you are not satisfied, call the Shanghai headquarters to complain. Finally, call the Consumer Association at 12315. They will also have a headache. The amount involved in a situation like yours is not very large, and express companies will generally compensate you in full for their reputation. If it really doesn't work, according to the highest standard, the compensation should not exceed 5 times or 3 times the freight cost of the shipper. This is also your bottom line. They also follow the compensation measures of the State Post Bureau, and you have to understand them.

Question 7: How should I ask him to compensate for something lost during express delivery? Take the coupon the courier gave you, and then call the complaint number. You will know what kind of courier you are using. Ask for the phone number of the head office. The reporter must be from the head office. Don’t ask for the branch office or the head office in the city. That will be useless. Then tell them the order number and they will find out which company used the order. Generally, the headquarters phone number is Shanghai. Don't be too excited at the beginning, let them vent, you have to first let them find out which company the order number belongs to, find the company that should be punished, and then add money to the fire, you can vent about anything. Our goal is not to get money, right?

Question 8: The courier company lost half of the items. How to compensate if the value is not insured? Uninsured items are compensated at 3-5 times the courier fee, but it also depends on the condition of the salesperson who sent you the item. If he feels that he should compensate you, he may also compensate you for the entire money. If not, then you can take it. No more compensation.

Question 9: How to compensate for the loss of important documents sent by the express company? What are the relevant regulations? 1. Incidents of express companies losing, damaging, and subcontracting consigned items often happen. When consumers make a claim, they are usually told that compensation must be based on the insured amount filled in the express delivery document or the relevant provisions of the uninsured price. What is the courier company’s unified compensation standard for items that are not insured during express delivery?

Currently, the express delivery industry generally adopts two compensation methods: for express items that have been insured before shipment, compensation will be based on the agreed insured price; for express items that have not been insured before shipment, compensation will generally be three times the freight. This compensation standard for express delivery companies is based on the provisions of the "Postal Law" implemented on October 1, 2009: Postal enterprises shall compensate for losses of certified mail in accordance with the following provisions: If insured certified mail is lost or completely damaged, the insured value shall be calculated according to the insured value. Compensation; if the mail is partially damaged or the contents are missing, the actual loss of the mail will be compensated based on the ratio of the insured value to the total value of the mail. If uninsured mail is lost or damaged, or if the contents are short, compensation will be based on the actual loss, but the maximum compensation amount shall not exceed three times the charged rate; if registered mail is lost or damaged, compensation will be based on three times the charged rate.

2. After the express delivery is lost, the express company will often use the "Postal Law" to deal with consumers. The most effective article of this law for express companies is that "the maximum amount of compensation shall not exceed 3% of the fee charged." times". Does this mean that express delivery companies can use this clause to refuse compensation?

The "Postal Law" is promulgated by the Ministry of Postal Service and applies to postal services under the jurisdiction of the Ministry of Postal Service. The postal department is a part of social services and its main purpose is not to make profit. The entire business of express delivery companies is to send and receive express mails for profit, and they do not undertake social services that are not for profit. The express delivery business operated by express logistics companies is not a general postal business. The reason why the law stipulates a limit of compensation for lost mail in universal postal services is that this service is a public service, and its charging standard for providing services to the public is certain and low. It is not difficult to see that the limited compensation system is based on users paying low fees to obtain services, while the cost of public services is mostly borne by the government.

For express delivery services that do not have a public service nature, because the conclusion and performance of service agreements are carried out in accordance with market rules, such disputes should be handled in accordance with the provisions of the Civil Law and Contract Law, and limited compensation does not apply system. The "Postal Law" has a clear connotation and denotation of the concept of "postal enterprises". Some express delivery companies can only be classified as "postal enterprises" and are included in the supervision and management of the state, but they are not postal enterprises regulated by the "Postal Law" , and once these express companies lose mail, they must compensate according to the provisions of the Contract Law.

Article 84 of my country’s Postal Law stipulates: “Postal enterprises refer to China Post Group Corporation and its wholly-owned enterprises and holding enterprises that provide postal services.” Express delivery companies are not covered by the Postal Law. If a postal enterprise causes the loss of goods during transportation, it shall apply the relevant provisions of the Contract Law and bear corresponding liability for compensation. For example, in Case 3, the industrial and commercial department determined that Xiaotang and the express company were in a postal service contract, and the Contract Law should be applied instead of the Postal Law. The express company had breached the contract and should be liable for compensation.

3. The service agreement is printed on the back of the logistics list. Many people did not notice it when signing, and the courier did not inform them. So is the "5 times freight" compensation limit clause printed on the express waybill valid? Woolen cloth?

The clause "5 times the shipping cost" is a standard clause, which is an industry self-discipline regulation for the express delivery industry to increase the compensation limit to 5 times to 10 times. As the party providing the standard contract, the express delivery company must clearly state the terms that limit or exempt its own liability. However, these are generally not explained in detail when the contract is concluded. There is no signature line on the back, so this form of notification is unclear. Because these terms are not clearly informed, users may have misunderstandings about compensation, insurance and other matters. Therefore, the terms of the compensation limit are generally not binding on users. In practice, as long as the user can prove that the freight contract relationship between the user and the express company is legal and valid, and the user delivers the goods and pays the freight, the express company, as the carrier, should promptly and safely deliver the goods. Transported to the location specified by the plaintiff. If the express company loses the goods during the delivery process, it constitutes a breach of contract and should compensate for the resulting losses.

The express company should bear the corresponding liability for compensation after the consumer's mail is lost. It would be unfair to the consumer if it uses the format clause as an excuse to reduce its liability. Moreover, the price guarantee strip used by the courier company...gt;gt;

Question 10: What should I do if the courier loses the package? Will I be compensated? I also always buy things on Taobao. , but I have never encountered this situation. In this case, the seller is generally responsible for asking and contacting you. There is no need for the buyer to worry. The seller pays the express fee first. As long as the buyer does not sign, it is the express company's responsibility. I've also encountered situations where I didn't receive an item from my store for many days. I told the store that it was the shopkeeper who checked and called, and then it was received. You should tell the store! ~